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Apprenticeship in Customer Service - Level 2/3

NVQ

A Customer Service Apprenticeship will provide a real working experience in a large variety of industries, enabling you to learn the ins and out of the job whilst training. Upon completion of the qualification, not only will you be fully qualified, but you will also have the valuable knowledge and experience for this role.

Description

Apprentices will be employed in a customer service role and can choose to study the qualification in the workplace or attend College one afternoon per week to gain the underpinning skills and knowledge required to deliver effective customer service.

The work-based qualification combines competence and technical knowledge to give learners the practical competencies, technical skills and sector-related knowledge they need to be able to carry out the job effectively.

The BTEC Level 2 Diploma in Customer Service is for learners who work in, or who want to work in Customer Service roles such as a Customer Service Advisor, Customer Service Operator, Call Centre Advisor, Help Desk Operative and Service Agent.

The BTEC Level 3 Diploma in Customer Service is for learners who work in, or who want to work in Customer Service Roles such as a Customer Service Supervisor, Customer Relationship Manager or Customer Service Team Leader.

Teaching

Apprentices will study the qualification in the workplace or attend College one afternoon per week.

Entry Requirements

All applicants will be interviewed and assessed for suitability by a Training Officer. Applicants will be expected to be in relevant employment with the support of an employer who can offer work that supports Diploma completion. Applicants who do not have an employer will be given employment seeking assistance from our Communication Skills Academy. Level 2 Applicants are required to hold a GCSE Grade E or grade 2 or above in Maths and English (or equivalent) or be prepared to work towards Maths and English Level 1 Functional Skills. Level 3 Applicants are required to hold a Grade C or grade 4 or above in Maths and English GCSE's (or equivalent) or be prepared to work towards Maths and English Level 2 Functional Skills.

Interview Process

Interview with Training Officer for suitability to qualification.

Questions & Answers

How is the course assessed?

Through assessor guidance and the completion of a portfolio of evidence.

Are there any opportunities for progression?

Upon completion of a Level 2 Apprenticeship learners may have the opportunity to progress on to a Level 3 Advanced Apprenticeship.

Functional Skills

Yes

Support

Before Enrolment

The Advice & Guidance team provide impartial Student Advisors to give information about College Courses and provide initial guidance to help you decide which course is best for you . Financial advice and assistance if you need help with childcare, equipment, fees, or travel. Careers and Student Advisors to give you the necessary help and guidance you need when you are progressing on to further and higher education or employment.

During Your Study

Before enrolment you will be asked to attend an interview with a Training Officer and complete a Basic Key Skills assessment. The results of this will be used to determine the level of support you will require to complete your framework successfully.

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Course details

  • Attendance: Part-time (day)
  • Start Date: Various start dates
  • Hours per week: 2 hours per week
  • Days: Wednesday
  • Start Time: 12.00 pm
  • End Time: 2.00 pm
  • Duration: 1 - 2 years
  • Course Fees: No fees payable for learners aged 16-18. For applicants over 18, please contact Calderdale Training on 01422 399325 for more information.
  • Venue: Calderdale College and Workplace
  • Faculty: Work Based Learning
  • Department Manager: Kath Bradwell

Qualifications

  • Level: Level 2
  • Qualification Name: Intermediate Apprenticeship Level 2 and Advanced Apprenticeship Level 3 Customer Service
  • Awarding Body: Edexcel

Contact Information

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You can also download a printable application form (PDF 209KB).

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Contact Us

Find Calderdale College on GOogle Maps

Calderdale College,
Francis Street,
Halifax, HX1 3UZ
Switchboard:

+44 (0) 1422 357 357

Course Information:

+44 (0) 1422 399 399

Admissions Team:

+44 (0) 1422 399 316