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Customer Care

This is a Virtual Course

A virtual learning course is a course you can take using your own computer, completing the course online at your own convenience. You do not need to attend any classes, and you can print your own qualification off after you have successfully completed the course. Click here to purchase the course; you can pay by either debit or credit card, and you will then be ready to start the course.

Everyone has experienced poor customer care. In today's competitive business environment, good relations are essential to secure new and repeat business. This course emphasises the role that each person plays towards good customer relations within their organisation. Any individual employee alone is very unlikely to achieve major changes in the quality of customer service in an organisation, but this course is designed to show learners how to get the best results out of customers, over the phone, via email or face to face.

Description

Lesson Plan

Sections within the course include:

  • Objectives of the course Introduction
  • Why does your company need customer care?
  • Why does poor customer care happen?
  • Your campaign plans
  • Customer Care Skills
  • Handling Complaints

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines

Certification

On completion of this course you will be able to download a Virtual College certificate.

Duration

Approximately 3 hours. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like, and there is no limit on how long you can take to do the course.

Target Audience

This course is addressed to owners/managers of both small and large companies. However it also applies to employees as they make direct contact with both customers and prospective customers every day.

Entry Requirements

There are no specific entry requirements for this course

Interview Process

There are no specific entry requirements for this course

Questions & Answers

Who is the course for?

This course is addressed to owners/managers of both small and large companies. However it also applies to employees as they make direct contact with both customers and prospective customers every day.

Does the course lead to a qualification?

On completion of this course you will be able to download a Virtual College certificate.

This is a virtual course. You can view more details, or purchase the course online.

Course details

  • Attendance: Virtual Course
  • Start Date: Flexible
  • Hours per week: Flexible
  • Days: Flexible
  • Start Time: Flexible
  • End Time: Flexible
  • Duration: Flexible
  • Course Fees: £30 + VAT (discounts for block bookings) No fee remission available on this course
  • Venue: E Learning - Online learning -You can do your course from home or work
  • Faculty: .
  • Department Manager: .

Qualifications

  • Level:
  • Qualification Name: Customer Care
  • Awarding Body: The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines

Contact Information

Apply

This is a virtual course. You can view more details, or purchase the course online.

You can also download a printable application form (PDF 209KB).

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Contact Us

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Calderdale College,
Francis Street,
Halifax, HX1 3UZ
Switchboard:

+44 (0) 1422 357 357

Course Information:

+44 (0) 1422 399 399

Admissions Team:

+44 (0) 1422 399 316