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How to Manage Conflict

This is a Virtual Course

A virtual learning course is a course you can take using your own computer, completing the course online at your own convenience. You do not need to attend any classes, and you can print your own qualification off after you have successfully completed the course. Click here to purchase the course; you can pay by either debit or credit card, and you will then be ready to start the course.

This is a virtual course to apply please click on the link: www.virtual-college.co.uk

Conflict in the workplace is inevitable as individuals often have different needs, ideas, beliefs and values. If managed constructively, conflict can have a positive outcome, leading to better decision making, stimulating critical thinking and fuelling creativity and innovation.

As a result, this course has been developed to provide learners with the knowledge and skills required to increase constructive responses to conflict, defuse tensions and find productive solutions to difficult problems.

On completion, learners will have an increased awareness of the causes of conflict at work, its effects and how it can be managed and prevented.

On completion of this Virtual College course learners will:

  • Have an awareness of the feelings and behaviours that can be present
  • Have an appreciation of the conditions which enable mediation to act as a catalyst for constructive conflict resolution
  • Have an awareness of the skills and qualities required of mediators and of one’s own competence in this area
  • Have an ability to use the process of mediation
  • Have a knowledge of the active listening skills required to develop rapport with disputants
  • Have a knowledge of the options available if the decision is taken not to pursue mediation
  • Develop ways of working that are impartial
  • Have a knowledge of the values and concepts of conflict resolution
  • Recognise how

Description

Lesson Plan

Areas covered include:

  • Welcome and Learning Outcomes
  • Introduction
  • Resolving Conflict as a Manager
  • Positions
  • Using Mediation

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines

Certification

On completion of this Virtual College course you will be able to download a Virtual College certificate.

Duration

Approximately 1 hour. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like, and there is no limit on how long you can take to do the course.

Target Audience

This course is aimed at managers who have a responsibility to manage conflict within their team.

Entry Requirements

There are no specific entry requirements for this course

Interview Process

No interview required

Questions & Answers

Who is the course for?

This course is aimed at managers who have a responsibility to manage conflict within their team.

Does the course lead to a qualification?

On completion of this course you will be able to download a Virtual College certificate.

This is a virtual course. You can view more details, or purchase the course online.

Course details

  • Attendance: Virtual Course
  • Start Date: Flexible
  • Hours per week: Flexible
  • Days: Flexible
  • Start Time: Flexible
  • End Time: Flexible
  • Duration: Flexible
  • Course Fees: £30 + VAT (discounts for block bookings) No fee remission available on this course
  • Venue: E Learning - Online learning -You can do your course from home or work
  • Faculty:
  • Department Manager: .

Qualifications

  • Level:
  • Qualification Name: How to Manage Conflict
  • Awarding Body: The content of this Virtual College course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines

Contact Information

Apply

This is a virtual course. You can view more details, or purchase the course online.

You can also download a printable application form (PDF 209KB).

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Contact Us

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Calderdale College,
Francis Street,
Halifax, HX1 3UZ
Switchboard:

+44 (0) 1422 357 357

Course Information:

+44 (0) 1422 399 399

Admissions Team:

+44 (0) 1422 399 316