Compliment, Comment or Complaint Form
At Calderdale College we always try to provide you with the best possible service. With your help we could do even better. So, if you think we can improve or do differently, please let us know.
You can complete this form to make a complaint, comment or compliment, or you can download the paper form and post it to (or hand it in at) the College.
If you would prefer to speak to someone, phone Student Services on 01422 399367 or phone 01422 357357 and ask for the Quality Unit.
Note: There is also a Hate Incident Reporting System in College so you can talk to us about any racist or homophobic incident which is giving you concern. Please report such incidents direct to Student Services located in the Student 1 Centre on A Floor.
(Contact Student Services if you would like someone to help you fill in this form).
Firstly, you can talk directly to the staff involved who will try and sort out your concerns to your satisfaction, however if you are still unhappy you can make a formal complaint.
We will acknowledge receipt of your formal complaint, in writing within 2 working days. We may also telephone you for further details. We will investigate your concerns and respond by letter within 10 working days of first receiving it. This is our target for all complaints. If we need more time to investigate, we will explain why and when you can expect our response.
If you remain dissatisfied, you have the right of appeal which must be done in writing to the College Principal, within 10 working days of the date on the final response letter being issued.
Your feedback will be dealt with by the member(s) of the College Management Team directly responsible for providing the service.