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Level 2 Customer Service

This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments

5 Weeks

Entry Requirements: No formal qualifications needed

Course Info

The OCR Level 2 NVQ in Customer Service is for individuals who undertake a customer service role and recognises that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing. This qualification is approved by the CfA as an essential component of the SASE and SASW compliant Apprenticeship frameworks for Customer Service.


A wide range of learning and teaching strategies are used including group activities, reflective logs and blogs, presentations, peer assessment and group discussion.

The units are taught holistically so that you gain an overview of the different aspects of customer service role.

Entry Requirements & Interview Process

Individuals will be enrolled subject to passing an initial assessment.