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Certificate in Customer Service for Health and Social Care Settings (L2)

12 Weeks
Part Time
Theory

Course Info

The objectives of this qualification are to help learners: develop an awareness of customer service in health and social care; develop an awareness of customer service in health and social care; understand how to communicate effectively in a health and social care setting; understand the needs of customers who access health and social care services & understand teamwork in health and social care settings. This qualification is designed for learners who want to develop an understanding of how to deliver effective customer service in health and social care settings and is suitable for learners aged 14 and above. To achieve the Level 2 Certificate in Customer Service for Health and Social Care Settings, learners must successfully demonstrate their achievement of all learning outcomes of the units & is internally assessed.

Teaching

Combination of sessions including workshops/small & whole group teaching/tutorials.

Entry Requirements & Interview Process

No specific recommended prior learning requirements for this qualification, however, learners may find it helpful if they’ve already achieved a Level 1 qualification. Interview process to evaluate applicants and further discuss the course content to ensure applicant is on the appropriate pathway.