Supply Chain Operator – Intermediate Apprenticeship
This is an entry-level apprenticeship which provides the foundation knowledge skills & experience for the role of Supply Chain Operator within occupational areas in the Supply Chain industry.
Entry Requirements: There are no entry requirements, however you will undertake an Initial Assessment to ascertain your suitability for the apprenticeship. If you do not already have GCSE C or 3/4 grades in Maths and English you will be required to complete and achieve Functional Skills as part of the apprenticeship.
Supply Chain Operators are primarily responsible for managing the movement of goods for a variety of customers across all sectors, and as such their customer base will range from large global organisations to sole traders and private customers in local areas, depending on their organisation. They may be required to work in shifts, for example overnight or working on weekends, and some (depending on the nature of their organisation) may be required to work internationally in Europe or at worldwide destinations.
This qualification provides you with the core knowledge, skills and behaviours needed to work in a Warehousing & Distribution role.
You will learn:
- How to establish a good rapport with customers/colleagues; promote the values of the organisation in all of their work; identify and respond to or report threats to their organisation’s reputation where relevant
- Communicate effectively (using a variety of appropriate methods such as face to face, telephone, email etc) with customers and colleagues in line with organisational standards; identify and match customer needs through provision of excellent customer service; work closely with suppliers and customers to ensure any problems, damages or anomalies are corrected
- Demonstrate safe moving and handling of different objects, both manually and using relevant equipment; work individually and as part of a team to safely move and handle objects
- Work well in a team; support colleagues and contribute to achieving objectives or goals
- Seek to review, update and implement improvements to own method of working; positively take on board, and act on, feedback where relevant
- Adapt to new technology and accept the need for change
- Work under pressure and to agreed deadlines
- Half a day a week – College release for Functional Skills if required
- 3 days a month – at the workplace first month, then monthly visits
Your training officer and guide you through your apprenticeship and plan delivery to work around you and your job role. They will visit you in the workplace to support you with your course work and evidence collection and to conduct progress reviews with you and your employer. You will still be expected to continue to work, attend college and submit work during college holidays and your training officer will still be available to you.
There is a mandatory requirement for you to be given 20% of your apprenticeship time to complete off job learning. It is important that your employer is supportive of you on your learning journey and ensures that you are giving this time during normal paid working hours.
Throughout your apprenticeship you will be preparing for your end point assessment which is conducted by an external assessment organisation. You and your employer will agree when you can pass into the gateway and begin your end point assessment components:
- Practical test
- Short A&A scenario test
Functional skills, if required, can be completed on your college day release with the Functional skills department at Calderdale College.
Entry Requirements & Interview Process
There are no entry requirements, however you will undertake an Initial Assessment to ascertain your suitability for the apprenticeship. If you do not already have GCSE C or 3/4 grades in Maths and English you will be required to complete and achieve Functional Skills as part of the apprenticeship.