Conflict Management and Resolution

The following content will be covered:  however, the content can be tailored to meet specific needs of the business.

• What is conflict management?
• Recognising the signs of conflict
• Identifying the causes of conflict
• Develop specific strategies for conflict resolution
• Identify and develop interpersonal skills required
• Formal processes to support conflict management

Results for employees

• Develop skills to effectively manage conflict in the workplace
• Develop awareness to identify where conflict may occur with a view to preventing issues
• Improve internal and external relationships
• Confidence to handle difficult situations and discussions

Impact for employers

• Increased internal and external customer satisfaction
• Develop a happier and more effective workforce
• Employees equipped with the skills they need to fulfil their role
• Better communication and collaboration in teams
• Motivate and empower employees
• An upskilled workforce, with the skills and knowledge required to manage conflict in the workplace

Embedded themes

• Ethics
• Employment Law
• Health and Safety
• Stress Management
• British Values