Date / Month
Early 2021

Duration
TBC

Venue
Online Delivery

Course Summary

TBC

Course Content & Cost
Cost PP £2,000
Funding maybe available towards the cost (eligibility criteria apply). If you are interested in booking this course, or finding out about other ways Rise can support your business, please email employers@calderdale.ac.uk for further information

Date / Month
TBC

Duration
2 half days (1 day)

Venue
Online or face to face delivery

Course Summary
This training provides the skills and knowledge to enable the management of change effective within the organisation, the training also provides practical tools to make potentially difficult situations more manageable.

Course Content & Cost
Cost PP £140.
Funding maybe available towards the cost (eligibility criteria apply). If you are interested in booking this course, or finding out about other ways Rise can support your business please email employers@calderdale.ac.uk for further information.

The following content will be covered:
– Understanding why organisations need to change
– The importance of effective change management
– Planning change
– Implementing change
– Communicating change
– Identify and develop the interpersonal skills to effectively manage change

Results for employees:
• Developed ability to manage change effectively
• Increased understanding of change management
• Improve confidence to influence change
• Motivate co-workers throughout the change process

Impact for employers:
• Increased internal and external customer satisfaction
• Develop a happier and more effective workforce
• Employees equipped with the skills they need to fulfil their role
• Better communication and collaboration in teams
• Motivate and empower employees
• An upskilled workforce, with the skills and knowledge required to manage change effectively
• Increased co-operation and collaboration in the process of change
• Improved workforce buy-in of changes

Embedded themes:
• Ethics
• Employment Law
• Health and Safety
• Stress Management
• British Values

Date / Month
TBC

Duration
2 half days (1 day)

Venue
Online or face to face delivery

Course Summary
This training focuses on management and resolution enabling participants to develop the skills to develop and nurture internal and external relationships. The training also covers a broad range of tips, techniques and tools to apply in the workplace.

Course Content & Cost
£140 PP, Funding maybe available towards the cost (eligibility criteria apply). If you are interested in booking this course, or finding out about other ways Rise can support your business, please email employers@calderdale.ac.uk for further information.

The following content will be covered:
• What is conflict management?
• Recognising the signs of conflict
• Identifying the causes of conflict
• Develop specific strategies for conflict resolution
• Identify and develop interpersonal skills required
• Formal processes to support conflict management

Results for employees:
• Develop skills to effectively manage conflict in the workplace
• Develop awareness to identify where conflict may occur with a view to preventing issues
• Improve internal and external relationships
• Confidence to handle difficult situations and discussions

Impact for employers:
• Increased internal and external customer satisfaction
• Develop a happier and more effective workforce
• Employees equipped with the skills they need to fulfil their role
• Better communication and collaboration in teams
• Motivate and empower employees
• An upskilled workforce, with the skills and knowledge required to manage conflict in the workplace

Embedded themes:
• Ethics
• Employment Law
• Health and Safety
• Stress Management
• British Values

Date / Month

TBC

Duration

1 day Or 2 1/2 half days

Venue

Face to face / Remotely online 

Summary

Participants will focus on developing their relationships with internal and external customers and stakeholders.

Course cost

£140pp – Funding may be available towards the costs (eligibility criteria apply).  If you are interested in booking this course, or finding out about other ways Rise can support your business, please email employers@calderdale.ac.uk for further information.

The following areas will be covered

• Understanding of the concept of self-awareness
• Understanding of Emotional Intelligence and its role in the workplace
• Developing an effective personal brand

Impact for employees

• Develop skills to improve relationships with stakeholders and customers
• Provide the tools to develop an effective personal brand
• Improve confidence to create and enhance working relationships

Impact for employers

• Increased internal and external customer satisfaction
• Employees equipped with the skills they need to fulfil their role
• Improve communication and collaboration in teams
• Motivate and empower employees.
• An upskilled workforce, with the skills and knowledge required to create and enhance working relationships

Embedded themes:

• Ethics
• Employment Law
• Health and Safety
• Stress Management
• British Values

Date / Month
Weekly Starts Enquire for More Details

Duration
12 Hours (2 week)

Venue
Online Learning

Course Summary

Customer service is at the heart of many roles in a wide range of organisations.  As consumers, we have all experienced customer service and our experiences can be a key factor in our purchasing decisions. The ability to provide outstanding customer service is a real skill which needs nurturing to ensure that the passion for customer service is maintained.

Course Cost

£125 PP, Funding maybe available towards the cost (eligibility criteria apply). If you are interested in booking this course, or finding out about other ways Rise can support your business, please email employers@calderdale.ac.uk for further information.

This course will cover

• Outstanding customer service
• Becoming a customer service ambassador
• Knowing your customers
• Doing the right thing: Legally and ethically

Results for employees

• Increase knowledge of customer service
• Develop an understanding of the importance of HR 
• Develop an understanding of the knowledge, skills and behaviours of an effective customer service ambassador
• Improved knowledge of legislation which impacts on customer service roles

 Impact for employers

• Drive and sustain business growth
• Develop a happier and more effective workforce.
• Motivate and empower employees
• An upskilled workforce with the skills and knowledge related to outstanding customer service
• Improved customer experience

Embedded themes

• Ethics
• Legislation
• British Values

Date / Month

TBC

Duration

1 days or 2 1/2 days

Venue

Face to face / Remotely online

Summary

This course provides effective delegation training for managers and provides the skills and techniques to delegate with clarity and purpose.  

Course cost

£140pp – Funding may be available towards the costs (eligibility criteria apply).  If you are interested in booking this course, or finding out about other ways Rise can support your business, please  email employers@calderdale.ac.uk for further information. 

The following areas will be covered under this course; however, the content can be tailored to meet specific needs of the business.

Course content

Introduction to delegation – The impact of delegation on the business and people  – Barriers to effective delegation – Effective delegation styles  – Do’s and Don’ts .

Results for employees

• Develop skills to delegate effectively 
• Develop your leadership capabilities 
• Increase productivity for yourself and others 
• Improve relationships with colleagues 
• Tools to become a more effective leader 

Impact for employers

• Increased internal and external customer satisfaction 
• Develop a happier and more effective workforce 
• Employees equipped with the skills they need to fulfil their role 
• Better communication and collaboration in teams  
• Motivate and empower employees 
• An upskilled workforce, with the skills and knowledge required to delegate effectively  

Embedded themes

• Ethics 
• Employment Law 
• Health and Safety 
• Stress Management  
• British Values 

Date / Month
TBC

Duration
1 day or 2 1/2 days

Venue
Online or face to face delivery

Course Summary
This training develops the skills and behaviours expected of those with Human Resource (HR) responsibilities, an overview of the key functions of HR provides and insight into best practice.

Course Content & Cost
Cost PP £140 pp – Funding maybe available towards the cost (eligibility criteria apply). If you are interested in booking this course, or finding out about other ways Rise can support your business, please email employers@calderdale.ac.uk for further information

The following content will be covered:
• Developing as a HR professional
• Key functions of HR
• Importance of HR data
• Legal and regulatory overview
• Importance of ethical practice
• How does HR impact on the business?

Results for employees:
• Improved knowledge of the functions and delivery models of HR
• Gain clarity on how HR impacts on the business
• Increase confidence on legal and regulatory matters
• Improved levels of motivation
• Tools to support ongoing professional development

Impact for employers:
• Increased internal and external customer satisfaction
• Develop a happier and more effective workforce
• Employees equipped with the skills they need to fulfil their role
• Better communication and collaboration in teams
• Motivate and empower employees
• An upskilled workforce, with the knowledge and understanding of the HR function

Embedded themes
• Ethics
• Employment Law
• Health and Safety
• Stress Management
• British Values

Date / Month
25th February 2021

Duration
18 weeks (3 hours per week)

Venue
Online Delivery

Course Summary
The ILM Level 3 Certificate in Leadership and Management is a comprehensive course designed to give practicing or aspiring first line managers a solid foundation in their formal development as a manager.

Course Content & Cost
Cost PP £820
Funding maybe available towards the cost (eligibility criteria apply). If you are interested in booking this course, or finding out about other ways Rise can support your business, please call 01422 418430 or email employers@calderdale.ac.uk for further information

Each of the units studied focus on a specific skill set within which the following areas will be covered:
– Understanding Marketing for managers
– Understanding Costs and Budgets in an Organisation
– Understanding Leadership
– Understanding the Communication Process in the Workplace
– Solving problems and making decisions
– Understanding Customer Service standards and requirements
– Developing Yourself and Others
– Managing Workplace Projects
– Understanding Health and Safety in the Workplace
– Understanding Innovation & Change in the workplace
– Planning and Allocating Work

Results for employees:
• Gain a range of key management skills
• Put new skills into practice in your own role
• Build your leadership capabilities
• Motivate and engage teams, manage relationships confidently
• Develop your leadership skills using your own knowledge, values and motivations.

Impact for employers:
• Effective and confident first-line managers
• Better relationships and communication in teams
• Measurable results: workplace-based assessment ensures new skills are effectively transferred to your business
• A broad range of optional units – qualification can be tailored to your organisation’s learning and development needs.

Date / Month
TBC

Duration
18 weeks (3 hour per week)

Venue
Online Delivery

Course Summary
This ILM accredited qualification is designed for new and aspiring department heads, regional team leaders and other middle managers – really get to grips with the role, gain comprehensive business knowledge and develop the skills you need to lead at this level.

Course Content & Cost
Cost PP £1,400
Funding maybe available towards the cost (eligibility criteria apply). If you are interested in booking this course, or finding out about other ways Rise can support your business, please email employers@calderdale.ac.uk for further information

Results for employees
• Consolidate your management skills and experience
• Build knowledge of specialist business areas such as finance and marketing
• Develop the capabilities and personal awareness you need be a leader
• Accredit your experience with a nationally recognised qualification

Impact for employers
• Middle managers with an advanced understanding of their role and function in your organisation
• Managers who can assess and improve their own leadership styles and behaviours
• Flexible choice of units – customise this qualification to close skills gaps in your organisation

Date / Month
TBC

Duration
1 day ir 2 half days

Venue
Online or face to face delivery

Course Summary
This training has been designed to support individuals to develop their coaching and mentoring skills. Participants will be provided with the skills and knowledge to enable them to effectively coach and mentor in the workplace.

Course Content & Cost
Cost PP £140 – Funding maybe available towards the cost (eligibility criteria apply). If you are interested in booking this course, or finding out about other ways Rise can support your business, please email employers@calderdale.ac.uk for further information

The following areas will be covered:
• Coaching and mentoring – What is the difference?
• Identification and development the interpersonal skills required
• Roles and responsibilities of coaching and mentoring
• Introduction to models of coaching and mentoring
• Benefits of a coaching and mentoring culture

Results for employees:
• Develop skills to improve knowledge of coaching and mentoring techniques
• Increased levels of self-awareness
• Confidence to be able to identify how to appropriately support colleagues
• An understanding of the benefits of a coaching ad mentoring culture
• Insight into how coaching and mentoring can support individuals, teams or organisations

Impact for employers:
• Increased internal and external customer satisfaction
• Develop a happier and more effective workforce
• Employees equipped with the skills they need to fulfil their role
• Better communication and collaboration in teams.
• Motivate and empower
employees
• An upskilled workforce, with the skills and knowledge required to move towards a coaching and mentoring culture

Embedded themes:
• Ethics
• Employment Law
• Health and Safety
• Stress Management
• British Values

Date / Month
TBC

Duration
1 day or 2 1/2 days

Venue
Online or face to face delivery

Course Summary
This training will enable line-managers and team leaders to develop skills and understand their role and contribution to effective performance management.

Course Content & Cost
Cost PP £140 – Funding maybe available towards the cost (eligibility criteria apply). If you are interested in booking this course, or finding out about other ways Rise can support your business, please email employers@calderdale.ac.uk for further information

The following content will be covered:
• Principles of performance management
• Setting performance measures
• Dealing with challenging behaviour
• Formal processes: Disciplinary and grievance
• Understanding the impact to the business and the workforce

Results for employees:
• Be able to explain the principles of performance management
• Be able to contribute to effective performance management in the workplace
• Develop the skills to deal with challenging behaviour
• Raise awareness of formal procedures, confidence to know when and how to resolve issues relating to performance

Impact for employers:
• An upskilled workforce, with the skills and knowledge required to manage performance
Motivate and empower

employees:
• Positive impact on the application of internal performance management processes
• Improved productivity, motivation and engagement across the organisation

Embedded themes:
• Ethics
• Employment Law
• Stress Management
• British Values

Date / Month
Weekly starts

Duration
40 Hours (8 week)

Venue
Online Learning – tutor/facilitator lead

Course Summary

[re]boot and funded by the LEP and the ESF 

The aim of this unit is to develop the knowledge and understanding to publish, integrate and share using social media. Participants will be able to identify the main networks and their features used in social media and why they would be used. Participants will also explore the risks and benefits of networking on social media for an organisation.

Audience and Eligibiity

Full funded (free), aimed at participants who want an introduction at publishing and sharing information on-line.

For individuals over 18, in employment, in-between employment, Furloughed, at risk or facing redundancy and living within the Leeds City Region.

If you are interested in booking this course, or finding out about other ways Rise can support your business, please email employers@calderdale.ac.uk for further information

The following areas will be covered

• Knowledge of the current social media networks used to publish, integrate and share online
• Understanding of how social media is used by individuals, organisations/businesses, governments and social groups
• Understanding of best practice for safe social networking
• Understanding the need for safety and security practices

Impact for participants

• Develop skills to improve knowledge of social media networks
• Confidence to use social media appropriately representing the organisation
• Improve understanding of the safe and secure social networking practices
• Improve understanding of the legal constraints associated with upload and download of digital content

Embedded themes

• Ethics
• Legal considerations
• Health and Safety
• Stress Management
• British Values

Achieve a unit of NCFE level 2 Principle Business Administration

Date / Month
TBC

Duration
1 day or 2 1/2 days

Venue
Online or face to face delivery

Course Summary

Participants will develop their knowledge of the key elements of effective learning and development in the workplace. Successful organisations have well planned training programmes in place which need to be managed appropriately to ensure its effectiveness. Practical tools to support learning and development will be explored

Course Content & Cost
Cost PP £140 pp – Funding maybe available towards the cost (eligibility criteria apply). If you are interested in booking this course, or finding out about other ways Rise can support your business, please email employers@calderdale.ac.uk for further information

The following areas will be covered

• Develop an understanding of the importance of learning and development in the workplace
• Raise awareness of the range of ways training needs are identified
• Explore various methods to deliver training to support individuals and the organisation
• Exploration of a range of methods used to assess the effectiveness of training programmes

Impact for employees

• Develop skills to improve awareness of how to identify training needs within a team
• Tools to develop and deliver appropriate training
• Improved productivity of self and team

Impact for employers

• Increased internal and external customer satisfaction
• Employees equipped with the skills they need to fulfil their role
• Motivate and empower employees
• An upskilled workforce, with the skills and knowledge required to manage learning and development in the workplace

Embedded themes

• Ethics
• Employment Law
• Health and Safety
• Stress Management
• British Values

Date / Month
TBC

Duration
1 day or 2 1/2days

Venue
Online or face to face delivery

Course Summary
This training will enable participants to develop the skills required to motivate and engage themselves and others within the workplace, whilst building an understanding of the role that motivation and engagement plays and the theory behind motivation and engagement

Course Content & Cost
£140 PP – Funding maybe available towards the cost (eligibility criteria apply). If you are interested in booking this course, or finding out about other ways Rise can support your business, please email employers@calderdale.ac.uk for further information

Content
• Motivation and Engagement – what is the difference?
• Understanding models of motivation and engagement
• How to motivate yourself and others
• How to build a motivated and engaged workforce
• Identify and develop the interpersonal skills needed
• Practical tools and techniques to drive motivation and engagement

Results for employees:
• Use core management techniques to drive better results.
• Develop relationships with internal and external customers.
• The core skills to lead a team successfully.
• Develop techniques to get the best from people.
• Develop leadership capabilities.
• Develop skills to improve own levels of motivation and engagement.

Impact for employers:
• Increased internal and external customer satisfaction.
• Heighten productivity levels.
• Develop a happier and more effective workforce.
• Employees equipped with the skills they need to perform
• Team leaders equipped with the skills they need to perform.
• Staff who are competent to manage people and relationships.
• Better communication and collaboration in teams.
• Incentivise your staff to develop their potential.
• Motivate and empower employees.
• An upskilled workforce, with the skills and knowledge required to motivate and engage others

Embedded themes:
• Ethics
• Employment Law
• Stress Management
• British Value

Date / Month
Weekly Starts Enquire for More Details

Duration
12 Hours (2 week)

Venue
Online Learning

Course Summary
This course will provide participants with the knowledge and skills to support them to achieve their potential. Participants will develop their understanding of key theories of communication, motivation and emotional intelligence.

Course Cost
£125 PP, Funding maybe available towards the cost (eligibility criteria apply). If you are interested in booking this course, or finding out about other ways Rise can support your business, please email employers@calderdale.ac.uk for further information.

If you are interested in booking this course, or finding out about other ways Rise can support your business, email us.

This programme consists of the following modules

• Take control: personal development
• Explore emotional intelligence
• Communication is key
• Understanding your drivers

Results for employees

• Confidence to adopt a proactive approach to personal development
• Improve understanding of emotional intelligence
• Improve understanding of communication
• Improve understanding of motivation

Impact for employers

• Drive and sustain business growth
• Develop a happier and more effective workforce
• Develop a proactive workforce
• Motivate and empower employees

Embedded themes

• Ethics
• Stress Management
• British Values

Date / Month
Weekly Starts – Enquire for More Details

Duration
11 Hours (2 week)

Venue
Online Learning – facilitator lead

Course Summary

Within these uncertain times, remote working has become vital to enable businesses to continue to function and communicate effectively.
This on-line course will introduce participants to a broad range of remote working, skills tips and techniques, with an additional focus on personal wellbeing and work/life balance enabling them to develop working practices to increase their efficiency and maximise return on time invested for themselves and their employer.

Course Content & Cost

This on-line course will introduce participants to a broad range of remote working, skills tips and techniques, with an additional focus on personal wellbeing and work/life balance enabling them to develop working practices to increase their efficiency and maximise return on time invested for themselves and their employer.

Fully funded  (free) training for individuals over 18, in employment, in-between employment, Furloughed, at risk or facing redundancy and living within the Leeds City Region.

If you are interested in booking this course, or finding out about other ways Rise can support your business, please email employers@calderdale.ac.uk for further information

Employees will:

• Gain the digital skills and knowledge required to reduce the constraints faced with remote digital working
• Develop an understanding of how to effectively manage work/life balance when working remotely
• Achieve unit accreditation from ILM in working remotely, demonstrating a range of the key digital skills that are in high demand in today’s labour market

Additional information

Assessment Tasks
Participants will be required to provide an outline of the advantages and disadvantages for both businesses and remote workers of operating remotely. They will extend this with an explanation of how a range of constraints on operating remotely impact on both the enterprise and the remote worker. Participants will then describe the principal features of how to maximise a range of opportunities for businesses by working remotely.

In addition to course content delivery, wrap around provision will be provided focusing on Mailchimp. This will enable remote workers to bring their audience data, marketing channels, and insights together so they can reach their goals more effectively. With Mailchimp, remote workers can promote their business across email, social, landing pages, postcards, and more.

Date / Month

TBC

Duration

1 day or 2 1/2 days

Venue 

Face to face / Online, Remote

Course Summary 

This course provides participants with an insight into strategic leadership and management. A range of strategic business tools are covered in depth, allowing participants to apply these to their working practices. 

Horizon scanning and situational analysis form the basis of this full day session. Participants will leave the session with a number of strategic tools to implement back in the workplace. 

Course Cost

£140pp –Funding may be available towards the costs (eligibility criteria apply).  If you are interested in booking onto this course, or finding out about our full range of courses, or about other ways Rise (Calderdale College’s service for employers) can support your business, please email employers@calderdale.ac.uk for further information.

Impact for employees

• Develop skills and tools to become a more efficient manager/leader
• Develop strategies for dealing with difficult situations
• Increased work efficiency
• Developed leadership capabilities

Impact for employers

• Increased internal and external customer satisfaction
• Heighten productivity levels
• Employees equipped with the skills they need to fulfil their role
• Better communication and collaboration in teams.
• Motivate and empower employees.
• An upskilled workforce, with the skills and knowledge required to operate strategically

Embedded themes:

• Ethics
• Employment Law
• Health and Safety
• British Values

Date / Month

TBC

Duration 

1 day or 2 half days

Venue 

Online or face to face delivery

Course summary

This session introduces participants to a broad range of tools and techniques to manage self and others effectively. Participants will focus on personal wellbeing, alongside the wellbeing of others throughout this session.

Course cost 

£140pp – Funding may be available towards the costs (eligibility criteria apply).  If you are interested in booking this course, or finding out about other ways Rise can support your business, please  email employers@calderdale.ac.uk for further information. 

Course content:

• Recognising signs of stress before “burn out” 
• Understand your “time stealers” 
• Principles of effective time management  
• Time management techniques and tools 
• Identifying solutions  

 Results for employees: 

• Ability to identify and manage stress levels 
• Tools to develop yourself as an effective employee 
• Confidence to adopt a range of strategies to manage own time and workload 

Impact for employers:  

• An upskilled workforce, with the skills and knowledge required to manage their workload 
• Motivate and empower employees 
• Increased business efficiency and productivity  

 Embedded themes:  

• Ethics 
• Employment law 
• Health and Safety  
• Stress Management
• British Values

Date / Month

TBC

Duration

13 x half day sessions (4 hours) over 6 months

Venue

Face to face / Group working

Summary

The Ultimate Leadership Programme (ULP) is designed for people who are ready to explore the relationship between personal growth and professional success. The ULP is for high level leaders who are vital to the ongoing success of the organisation and if lost, would significantly impact the business.

Course cost

£7,500 per person – Funding may be available towards the costs (eligibility criteria apply).  If you are interested in booking this course, or finding out about other ways Rise can support your business, please email employers@calderdale.ac.uk for further information.

Course content

• Personal performance
• Company performance
• Physical fitness, and mental resilience
• Inspiring others
• Leadership and building a culture
• SWOT Analysis

What’s included

• 360 degree assessment from a minimum of 12 people. The assessment is presented as a series of questions about your character from a professional and personal perspective.
• In-depth and confidential personal interview with a coach
• Personal coaching between sessions (coaching calls to assess and discuss progress)
• Coaching during and after weekly presentations
• Book prizes
• Training manual
• Final Interview

You will learn how to

• Set the direction for the future
• Create a culture of leadership and high performance
• Align people, motivate them and enable them to make vision a reality
• Learn how to change mindsets and behaviours
• Have courage to take on new business challenges
• Prepare your organisation for change
• Project a professional image and attitude at all times
• Create healthy sustainable habits for positive wellbeing
• Prevent your subconscious mind limiting your performance
• Increase your resilience and that of those around you
• Separate your emotions from your actions and reactions
• Press the pause button

Control your own Chimp brain and bypass that of others for effective communication