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Catalogue

We offer a wide variety of courses for professionals at all stages of their career, whether you are looking to improve your customer service skills or starting your leadership journey.


Our 1 day courses are offered to businesses that have a group of five or more employees who require training. Training dates can be agreed with the employer to meet their needs.


We also work flexibly with businesses to develop their own training package or management programme, by selecting from our range of 1 day courses.

Venue

The Rise Hub – Calderdale College

Duration 

1  day

Course overview/summary

This training focuses on management and resolution enabling participants to develop the skills to develop and nurture internal and external relationships. The training also covers a broad range of tips, techniques and tools to apply in the workplace.

The following content will be covered

  • What is conflict management?
  • Recognising the signs of conflict
  • Identifying the causes of conflict
  • Develop specific strategies for conflict resolution
  • Identify and develop interpersonal skills required
  • Formal processes to support conflict management

Results for employees

  • Develop skills to effectively manage conflict in the workplace
  • Develop awareness to identify where conflict may occur with a view to preventing issues
  • Improve internal and external relationships
  • Confidence to handle difficult situations and discussions

Impact for employers

  • Increased internal and external customer satisfaction
  • Develop a happier and more effective workforce
  • Employees equipped with the skills they need to fulfil their role
  • Better communication and collaboration in teams
  • Motivate and empower employees
  • An upskilled workforce, with the skills and knowledge required to manage conflict in the workplace

Embedded themes

  • Ethics
  • Employment Law
  • Health and Safety
  • Stress Management
  • British Values

Course Cost
TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub – Calderdale College

Duration

1 day

Course overview/summary

Participants will focus on developing their relationships with internal and external customers and stakeholders.

The following areas will be covered

  • Understanding of the concept of self-awareness
  • Understanding of Emotional Intelligence and its role in the workplace
  • Developing an effective personal brand

Entry requirements

No specific entry requirements.

Impact for employees

  • Develop skills to improve relationships with stakeholders and customers
  • Provide the tools to develop an effective personal brand
  • Improve confidence to create and enhance working relationships

Impact for employers

  • Increased internal and external customer satisfaction
  • Employees equipped with the skills they need to fulfil their role
  • Improve communication and collaboration in teams
  • Motivate and empower employees.
  • An upskilled workforce, with the skills and knowledge required to create and enhance working relationships

Embedded themes

  • Ethics
  • Employment Law
  • Health and Safety
  • Stress Management
  • British Values

Course cost

TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub – Calderdale College

Duration 

1 day

Course Overview/Summary

Customer service is at the heart of many roles in a wide range of organisations. As consumers, we have all experienced customer service, and our experiences can be a key factor in our purchasing decisions. The ability to provide outstanding customer service is a real skill which needs nurturing to ensure that the passion for customer service is maintained. 

This course provides ways to add value to customer relationships, exceed customer expectations and protect companies’ brand by delivering outstanding customer service

Aimed at:

Individuals wishing to improve their customer service skills, for both internal and external customers, and employers seeking to raise their customer care standards.

Objectives:

  • To adopt a consistent, professional communication style when dealing with customers
  • To develop skills in engaging with customers and handling their enquiries effectively
  • To identify ways to add value to customer relationships to exceed their expectations
  • To understand how to turn customer service disappointment into a positive experience
  • To understand the regulatory and legislative frameworks governing customer service

This course will cover:

  • What is customer service and why it is important
  • Customer service skills and customer expectations
  • Customer service principles and standards
  • Understanding who your customers are
  • Quality assurance
  • Models of stakeholder management
  • Regulators and the legislative framework
  • Customer service satisfaction
  • Customer complaints, difficult customers and conflicts

Impact for employees:

  • Increased knowledge of outstanding customer service
  • Develop an understanding of the importance of quality assurance
  • Develop an understanding of the knowledge, skills and behaviours of outstanding customer service
  • Understanding of stakeholder management
  • Improved knowledge of regulators and legislation which impacts on customer service roles
  • Understanding of how to handle complaints and to deal with difficult customers
  • Understanding customer satisfaction

 Impact for employers:

  • Drive and sustain business growth through improved customer experience
  • Protect your brand by delivering customer service excellence and reducing poor feedback
  • An upskilled workforce with the skills and knowledge to achieve outstanding customer service
  • Develop a happier and more effective workforce
  • Motivate and empower employees
  • Benefits of retaining customers and cutting the cost of poor customer service

Course Cost 
TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub – Calderdale College 

Duration

1 day

Overview /Summary of Training

This course provides effective delegation training for managers and provides the skills and techniques to delegate with clarity and purpose.

The following areas will be covered under this course; however, the content can be tailored to meet specific needs of the business.

  • Introduction to delegation
  • The impact of delegation on the business and people
  • Barriers to effective delegation
  • Effective delegation styles
  • Do’s and Don’ts

Entry Requirements

No specific entry requirements 

Results for employees

  • Develop skills to delegate effectively
  • Develop your leadership capabilities
  • Increase productivity for yourself and others
  • Improve relationships with colleagues
  • Tools to become a more effective leader

Impact for employers

  • Increased internal and external customer satisfaction
  • Develop a happier and more effective workforce
  • Employees equipped with the skills they need to fulfil their role
  • Better communication and collaboration in teams
  • Motivate and empower employees
  • An upskilled workforce, with the skills and knowledge required to delegate effectively

Embedded themes

  • Ethics
  • Employment Law
  • Health and Safety
  • Stress Management
  • British Values

Course cost

TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue
The Rise Hub – Calderdale College

Duration 

1 day

Course Overview/Summary

This course provides effective delegation training for managers and provides the skills and techniques to delegate with clarity and purpose.

The following areas will be covered under this course; however, the content can be tailored to meet specific needs of the business.

  • Introduction to delegation
  • The impact of delegation on the business and people
  • Barriers to effective delegation
  • Effective delegation styles
  • Do’s and Don’ts

Results for employees

  • Develop skills to delegate effectively
  • Develop your leadership capabilities
  • Increase productivity for yourself and others
  • Improve relationships with colleagues
  • Tools to become a more effective leader

Impact for employers

  • Increased internal and external customer satisfaction
  • Develop a happier and more effective workforce
  • Employees equipped with the skills they need to fulfil their role
  • Better communication and collaboration in teams
  • Motivate and empower employees
  • An upskilled workforce, with the skills and knowledge required to delegate effectively

Embedded themes

  • Ethics
  • Employment Law
  • Health and Safety
  • Stress Management
  • British Values

Course Cost

TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Date / Month

February 2024

Duration

15 Weeks, 3 Hours per week, 

Venue

Face to Face – Calderdale College

Overview / Summary 

The ILM Level 3 Certificate in Leadership and Management is a comprehensive course designed to give practicing or aspiring first line managers a solid foundation in their formal development as a manager.

Embedded themes include

  • Understanding the communication process in the workplace
  • Understanding the organisation and its context
  • Understanding stress management in the workplace
  • Leading and motivating a team effectively
  • Delegating authority in the workplace
  • Developing yourself as an effective team member

Results for Employees

  • Consolidate your management skills and experience
  • Build knowledge of specialist business areas
  • Develop the capabilities and personal awareness you need be a leader
  • Accredit your experience with a nationally recognised qualification

Impact for Employers

  • Middle managers with an advanced understanding of their role and function in your organisation

Managers who can assess and improve their own leadership styles and behaviours

Cost

tbc

Booking

If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

Face to Face – Calderdale College

Duration 

tbc

Overview / Summary 

Further information to follow

Embedded themes include

Further information to follow

Impact for Employers

Further information to follow

Cost

tbc

Booking

If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub – Calderdale College

Duration

1 day

Course Overview/Summary

This training has been designed to support individuals to develop their coaching and mentoring skills. Participants will be provided with the skills and knowledge to enable them to effectively coach and mentor in the workplace.

The following areas will be covered

  • Coaching and mentoring – What is the difference?
  • Identification and development the interpersonal skills required
  • Roles and responsibilities of coaching and mentoring
  • Introduction to models of coaching and mentoring
  • Benefits of a coaching and mentoring culture

Results for employees

  • Develop skills to improve knowledge of coaching and mentoring techniques
  • Increased levels of self-awareness
  • Confidence to be able to identify how to appropriately support colleagues
  • An understanding of the benefits of a coaching ad mentoring culture
  • Insight into how coaching and mentoring can support individuals, teams or organisations

Impact for employers

  • Increased internal and external customer satisfaction
  • Develop a happier and more effective workforce
  • Employees equipped with the skills they need to fulfil their role
  • Better communication and collaboration in teams.
  • Motivate and empower employees.
  • An upskilled workforce, with the skills and knowledge required to move towards a coaching and mentoring culture

Embedded themes

  • Ethics
  • Employment Law
  • Health and Safety
  • Stress Management
  • British Values

Booking
Cost TBC on engagement –  If you are interested in booking this course, or finding out about other ways Rise can support your business, please email [email protected] for further information

Venue
R1 or R2, Rise Employer Hub

Duration

1 day

Course Overview/Summary

This training will enable line-managers and team leaders to develop skills and understand their role and contribution to effective performance management.

The following content will be covered

  • Principles of performance management
  • Setting performance measures
  • Dealing with challenging behaviour
  • Formal processes: Disciplinary and grievance
  • Understanding the impact to the business and the workforce

Results for employees

  • Be able to explain the principles of performance management
  • Be able to contribute to effective performance management in the workplace
  • Develop the skills to deal with challenging behaviour
  • Raise awareness of formal procedures
  • Confidence to know when and how to resolve issues relating to performance

Impact for employers

  • An upskilled workforce, with the skills and knowledge required to manage performance
  • Motivate and empower employees
  • Positive impact on the application of internal performance management processes
  • Improved productivity, motivation and engagement across the organisation

Embedded themes

  • Ethics
  • Employment Law
  • Stress Management
  • British Values

Booking

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub at Calderdale College

 

Duration 

1 day

Overview / Summary of Training

Participants will develop their knowledge of the key elements of effective learning and development in the workplace. Successful organisations have a well planned training program in place which needs to be managed appropriately to ensure its effectiveness. Practical tools to support learning and development will be explored.

The following areas will be covered

  • Develop an understanding of the importance of learning and development in the workplace
  • Raise awareness of the range of ways training needs are identified
  • Explore various methods to deliver training to support individuals and the organisation
  • Exploration of a range of methods used to assess the effectiveness of training programmes

Impact for employees

  • Develop skills to improve awareness of how to identify training needs within a team
  • Tools to develop and deliver appropriate training
  • Improved productivity of self and team

Impact for employers

  • Increased internal and external customer satisfaction
  • Employees equipped with the skills they need to fulfil their role
  • Motivate and empower employees
  • An upskilled workforce, with the skills and knowledge required to manage learning and development in the workplace

Embedded themes

  • Ethics
  • Employment Law
  • Health and Safety
  • Stress Management
  • British Values

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub / employer premises

Duration

8 modules/days (in total) – 1 module fortnightly –  face to face

Overview/Summary 

New and less experienced managers or managers who have had no formal training, who have responsibility for managing staff in a range of roles.

Aim

To equip them with a grounding in management and leadership theory and enhance their practical skills in managing people to deliver their team objectives more effectively, as well as contributing more fully to the wider organisation.

Objectives

  • To develop managers’ ability to lead, motivate and inspire their teams.
  • To understand and adopt management techniques to achieve better results.
  • To understand the principles of motivation and change management and be able to apply these when leading people through workplace change.
  • To increase confidence in undertaking the responsibilities of management and develop self-help networks with others to enable learning from experience to be shared and applied.
  • To improve communication within the team, wider organisation and with external partners through enhanced communication skills as well as greater strategic and political awareness.
  • To improve time management, delegation, negotiation and prioritisation skills.
  • To gain effective tools for monitoring and measuring team performance and budgets.
  • To instill self-awareness and reflection amongst managers to enable greater ownership of personal learning and future development.

The following areas will be covered

  • Leadership Styles
  • Motivation and Engagement/Motivational and Engagement Skills
  • Communication Skills
  • Confidence Building
  • Managing Change – in uncertain environments
  • Finance for Non-Financial Managers
  • Effective Delegation and Negotiation
  • Time Management

Course cost

TBC (can be tailored to meet employer needs) – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Duration

1 day 

Venue
Rise Employer Hub

 

Course Summary

This training provides the skills and knowledge to enable the management of change effective within the organisation, the training also provides practical tools to make potentially difficult situations more manageable.

The following content will be covered

  • Understanding why organisations need to change
  • The importance of effective change management
  • Planning change
  • Implementing change
  • Communicating chang
  • Identify and develop the interpersonal skills to effectively manage change

Results for employees

  • Developed ability to manage change effectively
  • Increased understanding of change management
  • Improve confidence to influence change
  • Motivate co-workers throughout the change process

Results for employers

  • Increased internal and external customer satisfaction
  • Develop a happier and more effective workforce
  • Employees equipped with the skills they need to fulfil their role
  • Better communication and collaboration in teams
  • Motivate and empower employees
  • An upskilled workforce, with the skills and knowledge required to manage change effectively
  • Increased co-operation and collaboration in the process of change
  • Improved workforces buy-in of changes

Embedded themes

  • Ethics
  • Employment Law
  • Health and Safety
  • Stress Management
  • British Values

Cost
Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

  Venue

The Rise Hub

Duration
1 day 

Course Summary

This training will enable participants to develop the skills required to motivate and engage themselves and others within the workplace, whilst building an understanding of the role that motivation and engagement plays and the associated theory.

The following content will be covered

  • Motivation and engagement – What is the difference?
  • Understanding models of motivation and engagement
  • How to motivate yourself and others
  • How to build a motivated and engaged workforce
  • Identify and develop the interpersonal skills needed
  • Practical tools and techniques to drive motivation and engagement

Results for employees

  • Use core management techniques to drive better results.
  • Develop relationships with internal and external customers.
  • The core skills to lead a team successfully.
  • Develop techniques to get the best from people.
  • Develop leadership capabilities.
  • Develop skills to improve own levels of motivation and engagement.

Results for employers

  • Increased internal and external customer satisfaction. 
  • Heighten productivity levels.
  • Develop a happier and more effective workforce.
  • Employees equipped with the skills they need to perform
  • Team leaders equipped with the skills they need to perform.
  • Staff who are competent to manage people and relationships.
  • Better communication and collaboration in teams.
  • Incentivise your staff to develop their potential.
  • Motivate and empower employees.
  • An upskilled workforce, with the skills and knowledge required to motivate and engage others.

Embedded themes

  • Ethics
  • Employment Law
  • Stress Management
  • British Values

Booking 
Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub

Duration

1 day 

Course Summary

This course will provide participants with the knowledge and skills to support them to achieve their potential. Participants will develop their understanding of key theories of communication, motivation and emotional intelligence.

The following content will be covered

  • Take control: personal development
  • Explore emotional intelligence
  • Communication is key
  • Understanding your drivers

Impact for employees

  • Confidence to adopt a proactive approach to personal development
  • Improve understanding of emotional intelligence
  • Improve understanding of communication
  • Improve understanding of motivation

Impact for employers

  • Drive and sustain business growth 
  • Develop a happier and more effective workforce
  • Develop a proactive workforce
  • Motivate and empower employees

Embedded themes

  • Ethics
  • Stress Management
  • British Values

Cost

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

Calderdale College – Rise Hub

Duration

1 day

Course Summary 

Participants will be provided with an insight into strategic leadership and management. A range of strategic business tools are covered in depth, allowing delegates to apply these to their working practices.

Horizon scanning and situational analysis form the basis of this training providing delegates with a number of strategic tools to implement back in the workplace.

The course is aimed at more experienced managers who need to understand the wider business context and participate in the strategic decision-making process.

Impact for employees

  • Develop skills and tools to become a more efficient manager/leader
  • Develop strategies for dealing with difficult situations
  • Increased work efficiency
  • Developed leadership capabilities

Impact for employers

  • Increased internal and external customer satisfaction
  • Heighten productivity levels
  • Employees equipped with the skills they need to fulfil their role
  • Better communication and collaboration in teams.
  • Motivate and empower employees.
  • An upskilled workforce, with the skills and knowledge required to operate strategically

Embedded themes

  • Ethics
  • Employment Law
  • Health and Safety
  • British Values

Course Cost

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub

Duration 

1 day 

Course summary

This course introduces participants to a broad range of tools and techniques to manage self and others effectively. Participants will focus on personal wellbeing, alongside the wellbeing of others throughout this course.

The following content will be covered

  • Recognising signs of stress before “burn out”
  • Understand your “time stealers”
  • Principles of effective time management
  • Time management techniques and tools
  • Identifying solutions

Results for employees

  • Ability to identify and manage stress levels
  • Tools to develop yourself as an effective employee
  • Confidence to adopt a range of strategies to manage own time and workload

Results for employers

  • An upskilled workforce, with the skills and knowledge required to manage their workload
  • Motivate and empower employees
  • Increased business efficiency and productivity

Embedded themes

  • Ethics
  • Employment law
  • Health and Safety
  • Stress Management
  • British Values

Cost

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub at Calderdale College

Overview/summary 

A combination of Adobe Photoshop and Adobe Creative cloud

Aimed at

Complete beginners

Booking

Cost to be provided on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub at Calderdale College

Overview/summary 

Adobe Photoshop is industry standard photo editing and graphic design software widely used by professionals for image editing, graphic design, photographic retouching, web development, multimedia, post-production, animation and more.  Packed with image-enhancing tools and commands, Photoshop helps you create visually stunning images and artwork. 

The course is suitable for participants who want to learn how to edit images & design promotional materials inhouse to endorse their brand, create visually eye-catching content for print and web. This is an introductory taster session offering an overview of the software and its capabilities.  Once you have a solid understanding of Photoshop, this will also put you in a great position to learn and use other Adobe programs. 

Aimed at

This course is aimed at beginners seeking to learn how to use Adobe Photoshop. No prior experience is required

The course covers

Find your way around the interface

To make the best use of its extensive editing capabilities, you must first learn to navigate the work area and how to adapt it to your own workflow. Open and view multiple files and navigate by magnification and panning.

  • Open an image file.
  • Set up a new document and explore existing presets.
  • Become familiar with where to find Photoshop’s Tools and panels for editing.
  • Use navigation tools to view different details, magnify artwork and view a canvas at a suitable size on-screen

Make basic, every-day edits to a photo

Learn how to open a supplied image and make non-destructive edits.

  • Introduction to Layers
  • Removing image background using the Magic Wand tool
  • Edit the brightness, contrast, and colour intensity of a photo in one simple step
  • Convert an image to black and white
  • Isolate the subject in colour and convert the remaining image to black and white
  • Sample colour from a photo
  • Use the Spot Healing Brush tool to remove unwanted content and blemishes
  • Work with Type and Text layers

Beyond the basics

  • Clipping masks – learn how to place an image inside text
  • Use Filters to add artistic effects to your artwork such as watercolour and pencil sketches
  • Remove unwanted content in an image using Content Aware Fill
  • Use the Clone Stamp to duplicate part of an image
  • Extend an image without distorting or stretching important details
  • Alter specific colours in a photo
  • Introduction to Layer Masks to seamlessly blend images

Output

Exporting for different formats such as web/social/print.

  • Save as a PSD (Photoshops native file format)
  • Save to an appropriate file format for print

Export to JPG and PNG for screen and web

Cost and booking

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub at Calderdale College

Overview/summary 

Adobe Express is an online and mobile design app. Create and share engaging visual content. Learn how to design and make social media graphics, collages, invitations and short videos that look professional. If you would like to build a social media presence for your business that is second to none then this is the course for you. With thousands of high quality templates your business will stand out.

The course covers

  • Access and navigation of Adobe Express
  • Add your company logo to your projects
  • Create a short video suitable for posting on social media
  • Get familiar with the different design templates e.g. Instagram Stories/Posts, Facebook Posts, flyers and invitations.

Aimed at

This course is aimed at beginners seeking to learn how to use Adobe Express. No prior experience is required.

Cost and booking

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue 

The Rise Hub at Calderdale College

Overview / Summary of Training

A beginner’s introduction to digital ‘footprints’, awareness of data contained in footprints and how to protect your digital footprint. Also focuses on how to stay safe and secure online, online behaviour, the use of social media and fake news.

Aimed at

Those wanting to educate themselves on key issues relating to online safety and digital footprints.

The following content will be covered

  • Digital safety and security
  • Online behaviour and how to use social media safely
  • What a digital footprint is
  • How a digital footprint can be used (positively and negatively)
  • How to protect digital footprints
  • An awareness of fake news
  • The dangers of fake news
  • Identifying fake news
  • Reliable sources of information

Results for employees

  • Awareness of keeping safe when online and the importance of security measures
  • Awareness of your digital footprint when uploading personal data online
  • Understanding the positives that it can bring but also the negatives and risks when uploading any personal data online – be aware of who can see this
  • Awareness of the prevalence of inaccurate and unreliable information online

Results for employers

  • Improve security within the workplace
  • Better data protection

Enhance business – uploading the right information to the right audience

Cost and booking

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub at Calderdale College

Overview/summary 

Microsoft Excel is a popular spreadsheet system. Excel enables users to store, organise, calculate and manipulate data with formulas using a spreadsheet system broken up by rows and columns.  Excel is a vital tool for being more efficient with large amounts of data and calculations.

Course participants will be using the MS Excel 2019 desktop application to create a simple spreadsheet using data and will be able to create graphs and charts

The course covers

  • Access MS Excel in the desktop app.
  • Use the desktop app to perform a range of basic Excel tasks.
  • Enter and manipulate data.
  • Use basic formulas.
  • Edit and format worksheets.
  • Create graphs and charts.
  • Save and print files.

Aimed at

The course is aimed at beginners seeking to learn how to use Microsoft Excel. No prior experience is required.

Cost and booking

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub at Calderdale College

Overview/summary of training

Microsoft Forms can be used to collect data and user responses.  For example, a business could use the tool to survey employees, gather feedback or even share quizzes, whilst educators could use the application to create end tests and assessments.

This course will take you through the process of setting up a Forms document, teach you how to add your own branding, and how to share and gather your information.

Aimed at

The course is aimed at beginners seeking to learn how to use Microsoft Forms.

The course covers:

  • Creating a new Form
  • Branding
  • Adding questions and images
  • Branching
  • Sharing
  • Data collection and analysis

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub at Calderdale College

Overview/summary 

Delegates will learn how to save photos and files safely and how to share documents using OneDrive

Aimed at

Beginners

Cost and booking

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub at Calderdale College

Overview / Summary of training

Participants will learn how to use the vast array of features and functionality contained within Microsoft (MS) PowerPoint 2019 to begin creating engaging and dynamic multimedia presentations. Participants will gain the ability to organise content, enhance it with high-impact visuals and deliver it effectively.

Participants will be using the desktop application.

Aimed at:

This course is aimed at beginners seeking to learn how to use Microsoft PowerPoint. No prior experience is required.

The course covers:

  • Access MS PowerPoint in the desktop app.
  • Identify the basic features and functions of PowerPoint.
  • Develop a PowerPoint presentation.
  • Perform text editing operations.
  • Add and format graphical elements.
  • Incorporate transitions and animations.

Prepare to deliver your presentation

Booking and cost 

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

Face to Face – The Rise Hub at Calderdale College

Overview/summary 

Delegates will be able to use headers & footnotes, space paragraphs, align text, insert hyperlinks, use templates to create different types of documents eg folded pamphlets & use the design tab.

Cost and booking

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Overview of Training/Summary

MS Sway is an app from Microsoft that can be used to create and share interactive presentations, reports, newsletters, etc. Participants will be shown how to produce a basic presentation using the main features of this online tool.

Aimed at

This course is aimed at beginners seeking to learn how to use MS Sway. No prior experience is required.

The Course Covers

  • How to access MS Sway
  • How to create a new ‘Sway’
  • How to design the Sway
  • How to display information using different interactive features
  • How to share Sways with others

Cost and booking 

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub at Calderdale College

Overview/summary 

MS Teams is a collaboration platform. The purpose of this training session is to explain how to use MS Teams to organise and attend online meetings and appointments, communicate with colleagues and share files and information.

Aimed at

This course is aimed at beginners seeking to learn how to use Microsoft Teams. No prior experience is required.

By the end of the session, you will be able to:

  • Access MS Teams via the web and desktop apps.
  • Be familiar with the main features of MS Teams.
  • Be able to communicate with colleagues using chat and calls facilities.
  • Be able to set up a team and use it to communicate with colleagues and share information.
  • Use the calendar function to organise and attend online meetings.
  • Participate in online meetings.
  • Set up and join break out rooms.
  • Access files saved in Office 365 applications.

Cost and booking

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Date / Month
tbc

Duration
3.5 hrs  face to face

Venue
The Rise Hub at Calderdale College

Overview/Summary of training

Microsoft (MS) Word is a word processing package that is used for creating text-based documents of all kinds. Participants will learn how to use Word to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents. You will be using the desktop application Microsoft (MS) Word 2019.

Aimed At

This course is aimed at beginners seeking to learn how to use Microsoft Word. No prior experience is required.

The course covers

  • Navigate and perform common tasks in Word, such as opening, viewing, editing, saving and printing documents.
  • Format text and paragraphs.
  • Perform repetitive operations efficiently using tools such as Find and Replace, Format Painter, and Styles.
  • Enhance lists using bullet points and numbering.
  • Create and format tables.
  • Insert graphics and images into a document.
  • Format the overall appearance of a page through page layout, columns, headers and footers.

Use Word features to help identify and correct problems with spelling and grammar

Cost and booking

Venue
Calderdale College – The Rise Hub

Overview/summary 

Delegates will learn how to use Outlook effectively for emails including sending attachments and how to organise your inbox, flag up emails and set out of office notifications on.

Aimed at

Basic session for beginners.

Cost and booking

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue
Calderdale College – The Rise Hub

Overview / Summary of training

 MS Stream is a package that enables you to view digital recordings that have been shared with you by others. This training teaches participants how to use MS Stream to access, upload, store, organise and create digital videos.

Aimed at:

This session is aimed beginners who wish to use MS Stream to manage and create digital videos. No prior experience required.

By the end of the session, you will be able to:

 Access MS Stream through Office365.

  • Access and view digital videos.
  • Upload and store digital videos.
  • Add transcripts and subtitles to digital videos.
  • Organise digital videos in Channels.
  • Share digital videos with others.
  • Create digital videos.

Cost and booking

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Date / Month

tbc

Duration

tbc

Venue

The Rise Hub at Calderdale College

Overview/summary 

This course helps participants design stunning artwork, presentations, social media content and much more.  Loaded with easy-to-use features, tons of images and customisable templates, Canva is a free graphic design platform available for desktop, IOS and Android devices.  Not only can you use it to enhance your social media content, you can also use it to design your brand logo, presentations, invitations, posters, business cards, and other visual content.

Aimed at

This course is aimed at beginners seeking to learn how to use Canva. No prior experience is required. Canva is particularly suited for small business owners/organisations, online entrepreneurs, and marketers who want to design things quickly.

The course covers

  • Access and navigation of Canva
  • Get familiar with the different design templates e.g., social media – Instagram/Facebook posts, presentations, logos, business cards and business letterheads.

Cost and booking 

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

Calderdale College – The Rise Hub

Overview/summary 

Delegates will be able to identify which images can/cannot be used due to copyright from a variety of sources. How to search for images using keywords and insert these into a variety of documents and applications such as PowerPoint & Publisher.

Aimed at

No prior knowledge needed

Cost and booking

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub – Calderdale College

Duration 

1  day

Course overview/summary

This training focuses on management and resolution enabling participants to develop the skills to develop and nurture internal and external relationships. The training also covers a broad range of tips, techniques and tools to apply in the workplace.

The following content will be covered

  • What is conflict management?
  • Recognising the signs of conflict
  • Identifying the causes of conflict
  • Develop specific strategies for conflict resolution
  • Identify and develop interpersonal skills required
  • Formal processes to support conflict management

Results for employees

  • Develop skills to effectively manage conflict in the workplace
  • Develop awareness to identify where conflict may occur with a view to preventing issues
  • Improve internal and external relationships
  • Confidence to handle difficult situations and discussions

Impact for employers

  • Increased internal and external customer satisfaction
  • Develop a happier and more effective workforce
  • Employees equipped with the skills they need to fulfil their role
  • Better communication and collaboration in teams
  • Motivate and empower employees
  • An upskilled workforce, with the skills and knowledge required to manage conflict in the workplace

Embedded themes

  • Ethics
  • Employment Law
  • Health and Safety
  • Stress Management
  • British Values

Course Cost
TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub – Calderdale College

Duration

1 day

Course overview/summary

Participants will focus on developing their relationships with internal and external customers and stakeholders.

The following areas will be covered

  • Understanding of the concept of self-awareness
  • Understanding of Emotional Intelligence and its role in the workplace
  • Developing an effective personal brand

Entry requirements

No specific entry requirements.

Impact for employees

  • Develop skills to improve relationships with stakeholders and customers
  • Provide the tools to develop an effective personal brand
  • Improve confidence to create and enhance working relationships

Impact for employers

  • Increased internal and external customer satisfaction
  • Employees equipped with the skills they need to fulfil their role
  • Improve communication and collaboration in teams
  • Motivate and empower employees.
  • An upskilled workforce, with the skills and knowledge required to create and enhance working relationships

Embedded themes

  • Ethics
  • Employment Law
  • Health and Safety
  • Stress Management
  • British Values

Course cost

TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub – Calderdale College

Duration 

1 day

Course Overview/Summary

Customer service is at the heart of many roles in a wide range of organisations. As consumers, we have all experienced customer service, and our experiences can be a key factor in our purchasing decisions. The ability to provide outstanding customer service is a real skill which needs nurturing to ensure that the passion for customer service is maintained. 

This course provides ways to add value to customer relationships, exceed customer expectations and protect companies’ brand by delivering outstanding customer service

Aimed at:

Individuals wishing to improve their customer service skills, for both internal and external customers, and employers seeking to raise their customer care standards.

Objectives:

  • To adopt a consistent, professional communication style when dealing with customers
  • To develop skills in engaging with customers and handling their enquiries effectively
  • To identify ways to add value to customer relationships to exceed their expectations
  • To understand how to turn customer service disappointment into a positive experience
  • To understand the regulatory and legislative frameworks governing customer service

This course will cover:

  • What is customer service and why it is important
  • Customer service skills and customer expectations
  • Customer service principles and standards
  • Understanding who your customers are
  • Quality assurance
  • Models of stakeholder management
  • Regulators and the legislative framework
  • Customer service satisfaction
  • Customer complaints, difficult customers and conflicts

Impact for employees:

  • Increased knowledge of outstanding customer service
  • Develop an understanding of the importance of quality assurance
  • Develop an understanding of the knowledge, skills and behaviours of outstanding customer service
  • Understanding of stakeholder management
  • Improved knowledge of regulators and legislation which impacts on customer service roles
  • Understanding of how to handle complaints and to deal with difficult customers
  • Understanding customer satisfaction

 Impact for employers:

  • Drive and sustain business growth through improved customer experience
  • Protect your brand by delivering customer service excellence and reducing poor feedback
  • An upskilled workforce with the skills and knowledge to achieve outstanding customer service
  • Develop a happier and more effective workforce
  • Motivate and empower employees
  • Benefits of retaining customers and cutting the cost of poor customer service

Course Cost 
TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub – Calderdale College 

Duration

1 day

Overview /Summary of Training

This course provides effective delegation training for managers and provides the skills and techniques to delegate with clarity and purpose.

The following areas will be covered under this course; however, the content can be tailored to meet specific needs of the business.

  • Introduction to delegation
  • The impact of delegation on the business and people
  • Barriers to effective delegation
  • Effective delegation styles
  • Do’s and Don’ts

Entry Requirements

No specific entry requirements 

Results for employees

  • Develop skills to delegate effectively
  • Develop your leadership capabilities
  • Increase productivity for yourself and others
  • Improve relationships with colleagues
  • Tools to become a more effective leader

Impact for employers

  • Increased internal and external customer satisfaction
  • Develop a happier and more effective workforce
  • Employees equipped with the skills they need to fulfil their role
  • Better communication and collaboration in teams
  • Motivate and empower employees
  • An upskilled workforce, with the skills and knowledge required to delegate effectively

Embedded themes

  • Ethics
  • Employment Law
  • Health and Safety
  • Stress Management
  • British Values

Course cost

TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue
The Rise Hub – Calderdale College

Duration 

1 day

Course Overview/Summary

This course provides effective delegation training for managers and provides the skills and techniques to delegate with clarity and purpose.

The following areas will be covered under this course; however, the content can be tailored to meet specific needs of the business.

  • Introduction to delegation
  • The impact of delegation on the business and people
  • Barriers to effective delegation
  • Effective delegation styles
  • Do’s and Don’ts

Results for employees

  • Develop skills to delegate effectively
  • Develop your leadership capabilities
  • Increase productivity for yourself and others
  • Improve relationships with colleagues
  • Tools to become a more effective leader

Impact for employers

  • Increased internal and external customer satisfaction
  • Develop a happier and more effective workforce
  • Employees equipped with the skills they need to fulfil their role
  • Better communication and collaboration in teams
  • Motivate and empower employees
  • An upskilled workforce, with the skills and knowledge required to delegate effectively

Embedded themes

  • Ethics
  • Employment Law
  • Health and Safety
  • Stress Management
  • British Values

Course Cost

TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Date / Month

February 2024

Duration

15 Weeks, 3 Hours per week, 

Venue

Face to Face – Calderdale College

Overview / Summary 

The ILM Level 3 Certificate in Leadership and Management is a comprehensive course designed to give practicing or aspiring first line managers a solid foundation in their formal development as a manager.

Embedded themes include

  • Understanding the communication process in the workplace
  • Understanding the organisation and its context
  • Understanding stress management in the workplace
  • Leading and motivating a team effectively
  • Delegating authority in the workplace
  • Developing yourself as an effective team member

Results for Employees

  • Consolidate your management skills and experience
  • Build knowledge of specialist business areas
  • Develop the capabilities and personal awareness you need be a leader
  • Accredit your experience with a nationally recognised qualification

Impact for Employers

  • Middle managers with an advanced understanding of their role and function in your organisation

Managers who can assess and improve their own leadership styles and behaviours

Cost

tbc

Booking

If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

Face to Face – Calderdale College

Duration 

tbc

Overview / Summary 

Further information to follow

Embedded themes include

Further information to follow

Impact for Employers

Further information to follow

Cost

tbc

Booking

If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub – Calderdale College

Duration

1 day

Course Overview/Summary

This training has been designed to support individuals to develop their coaching and mentoring skills. Participants will be provided with the skills and knowledge to enable them to effectively coach and mentor in the workplace.

The following areas will be covered

  • Coaching and mentoring – What is the difference?
  • Identification and development the interpersonal skills required
  • Roles and responsibilities of coaching and mentoring
  • Introduction to models of coaching and mentoring
  • Benefits of a coaching and mentoring culture

Results for employees

  • Develop skills to improve knowledge of coaching and mentoring techniques
  • Increased levels of self-awareness
  • Confidence to be able to identify how to appropriately support colleagues
  • An understanding of the benefits of a coaching ad mentoring culture
  • Insight into how coaching and mentoring can support individuals, teams or organisations

Impact for employers

  • Increased internal and external customer satisfaction
  • Develop a happier and more effective workforce
  • Employees equipped with the skills they need to fulfil their role
  • Better communication and collaboration in teams.
  • Motivate and empower employees.
  • An upskilled workforce, with the skills and knowledge required to move towards a coaching and mentoring culture

Embedded themes

  • Ethics
  • Employment Law
  • Health and Safety
  • Stress Management
  • British Values

Booking
Cost TBC on engagement –  If you are interested in booking this course, or finding out about other ways Rise can support your business, please email [email protected] for further information

Venue
R1 or R2, Rise Employer Hub

Duration

1 day

Course Overview/Summary

This training will enable line-managers and team leaders to develop skills and understand their role and contribution to effective performance management.

The following content will be covered

  • Principles of performance management
  • Setting performance measures
  • Dealing with challenging behaviour
  • Formal processes: Disciplinary and grievance
  • Understanding the impact to the business and the workforce

Results for employees

  • Be able to explain the principles of performance management
  • Be able to contribute to effective performance management in the workplace
  • Develop the skills to deal with challenging behaviour
  • Raise awareness of formal procedures
  • Confidence to know when and how to resolve issues relating to performance

Impact for employers

  • An upskilled workforce, with the skills and knowledge required to manage performance
  • Motivate and empower employees
  • Positive impact on the application of internal performance management processes
  • Improved productivity, motivation and engagement across the organisation

Embedded themes

  • Ethics
  • Employment Law
  • Stress Management
  • British Values

Booking

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub at Calderdale College

 

Duration 

1 day

Overview / Summary of Training

Participants will develop their knowledge of the key elements of effective learning and development in the workplace. Successful organisations have a well planned training program in place which needs to be managed appropriately to ensure its effectiveness. Practical tools to support learning and development will be explored.

The following areas will be covered

  • Develop an understanding of the importance of learning and development in the workplace
  • Raise awareness of the range of ways training needs are identified
  • Explore various methods to deliver training to support individuals and the organisation
  • Exploration of a range of methods used to assess the effectiveness of training programmes

Impact for employees

  • Develop skills to improve awareness of how to identify training needs within a team
  • Tools to develop and deliver appropriate training
  • Improved productivity of self and team

Impact for employers

  • Increased internal and external customer satisfaction
  • Employees equipped with the skills they need to fulfil their role
  • Motivate and empower employees
  • An upskilled workforce, with the skills and knowledge required to manage learning and development in the workplace

Embedded themes

  • Ethics
  • Employment Law
  • Health and Safety
  • Stress Management
  • British Values

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Duration

8 modules/days (in total) – 1 module fortnightly –  face to face

Venue

The Rise Hub – Calderdale College or, Employer premises (flexible)

Overview/Summary 

New and less experienced managers or managers who have had no formal training, who have responsibility for managing staff in a range of roles.

Aim

To equip them with a grounding in management and leadership theory and enhance their practical skills in managing people to deliver their team objectives more effectively, as well as contributing more fully to the wider organisation.

Objectives

  • To develop managers’ ability to lead, motivate and inspire their teams.
  • To understand and adopt management techniques to achieve better results.
  • To understand the principles of motivation and change management and be able to apply these when leading people through workplace change.
  • To increase confidence in undertaking the responsibilities of management and develop self-help networks with others to enable learning from experience to be shared and applied.
  • To improve communication within the team, wider organisation and with external partners through enhanced communication skills as well as greater strategic and political awareness.
  • To improve time management, delegation, negotiation and prioritisation skills.
  • To gain effective tools for monitoring and measuring team performance and budgets.
  • To instill self-awareness and reflection amongst managers to enable greater ownership of personal learning and future development.

The following areas will be covered

  • Leadership Styles
  • Motivation and Engagement/Motivational and Engagement Skills
  • Communication Skills
  • Confidence Building
  • Managing Change – in uncertain environments
  • Finance for Non-Financial Managers
  • Effective Delegation and Negotiation
  • Time Management

Course cost

TBC (can be tailored to meet employer needs) – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Duration

1 day 

Venue
Rise Employer Hub


Course Summary

This training provides the skills and knowledge to enable the management of change effective within the organisation, the training also provides practical tools to make potentially difficult situations more manageable.

The following content will be covered

  • Understanding why organisations need to change
  • The importance of effective change management
  • Planning change
  • Implementing change
  • Communicating chang
  • Identify and develop the interpersonal skills to effectively manage change

Results for employees

  • Developed ability to manage change effectively
  • Increased understanding of change management
  • Improve confidence to influence change
  • Motivate co-workers throughout the change process

Results for employers

  • Increased internal and external customer satisfaction
  • Develop a happier and more effective workforce
  • Employees equipped with the skills they need to fulfil their role
  • Better communication and collaboration in teams
  • Motivate and empower employees
  • An upskilled workforce, with the skills and knowledge required to manage change effectively
  • Increased co-operation and collaboration in the process of change
  • Improved workforces buy-in of changes

Embedded themes

  • Ethics
  • Employment Law
  • Health and Safety
  • Stress Management
  • British Values

Cost
Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.



Duration
1 day face to face (9.30am to 4.30pm)

Venue
R1 or R2, Rise Employer Hub

Course Summary

This training will enable participants to develop the skills required to motivate and engage themselves and others within the workplace, whilst building an understanding of the role that motivation and engagement plays and the associated theory.

The following content will be covered

  • Motivation and engagement – What is the difference?
  • Understanding models of motivation and engagement
  • How to motivate yourself and others
  • How to build a motivated and engaged workforce
  • Identify and develop the interpersonal skills needed
  • Practical tools and techniques to drive motivation and engagement

Results for employees

  • Use core management techniques to drive better results.
  • Develop relationships with internal and external customers.
  • The core skills to lead a team successfully.
  • Develop techniques to get the best from people.
  • Develop leadership capabilities.
  • Develop skills to improve own levels of motivation and engagement.

Results for employers

  • Increased internal and external customer satisfaction. 
  • Heighten productivity levels.
  • Develop a happier and more effective workforce.
  • Employees equipped with the skills they need to perform
  • Team leaders equipped with the skills they need to perform.
  • Staff who are competent to manage people and relationships.
  • Better communication and collaboration in teams.
  • Incentivise your staff to develop their potential.
  • Motivate and empower employees.
  • An upskilled workforce, with the skills and knowledge required to motivate and engage others.

Embedded themes

  • Ethics
  • Employment Law
  • Stress Management
  • British Values

Booking 
Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Date / Month

tbc

Duration

1 day face to face (9.30am to 4.30pm)

Venue

R1 or R2, Rise Employer Hub

Course Summary

This course will provide participants with the knowledge and skills to support them to achieve their potential. Participants will develop their understanding of key theories of communication, motivation and emotional intelligence.

The following content will be covered

  • Take control: personal development
  • Explore emotional intelligence
  • Communication is key
  • Understanding your drivers

Impact for employees

  • Confidence to adopt a proactive approach to personal development
  • Improve understanding of emotional intelligence
  • Improve understanding of communication
  • Improve understanding of motivation

Impact for employers

  • Drive and sustain business growth 
  • Develop a happier and more effective workforce
  • Develop a proactive workforce
  • Motivate and empower employees

Embedded themes

  • Ethics
  • Stress Management
  • British Values

Cost

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Date

tbc

Venue

Calderdale College – Rise Hub

Duration

1 day face to face

Course Summary 

Participants will be provided with an insight into strategic leadership and management. A range of strategic business tools are covered in depth, allowing delegates to apply these to their working practices.

Horizon scanning and situational analysis form the basis of this training providing delegates with a number of strategic tools to implement back in the workplace.

The course is aimed at more experienced managers who need to understand the wider business context and participate in the strategic decision-making process.

Impact for employees

  • Develop skills and tools to become a more efficient manager/leader
  • Develop strategies for dealing with difficult situations
  • Increased work efficiency
  • Developed leadership capabilities

Impact for employers

  • Increased internal and external customer satisfaction
  • Heighten productivity levels
  • Employees equipped with the skills they need to fulfil their role
  • Better communication and collaboration in teams.
  • Motivate and empower employees.
  • An upskilled workforce, with the skills and knowledge required to operate strategically

Embedded themes

  • Ethics
  • Employment Law
  • Health and Safety
  • British Values

Course Cost

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Date / Month

tbc

Duration 

1 day face to face

Venue 

Calderdale College – The Rise Hub

Overview / summary of training

This training will enable line-managers and team leaders to develop skills and understand their role and contribution to effective performance management.

The following content will be covered

  • Principles of performance management
  • Setting performance measures
  • Dealing with challenging behaviour
  • Formal processes: Disciplinary and grievance
  • Understanding the impact to the business and the workforce

Results for employees

  • Be able to explain the principles of performance management
  • Be able to contribute to effective performance management in the workplace
  • Develop the skills to deal with challenging behaviour
  • Raise awareness of formal procedures
  • Confidence to know when and how to resolve issues relating to performance

Impact for employers

  • An upskilled workforce, with the skills and knowledge required to manage performance
  • Motivate and empower employees
  • Positive impact on the application of internal performance management processes
  • Improved productivity, motivation, and engagement across the organisation

Embedded themes

  • Ethics
  • Employment Law
  • Stress Management
  • British Values

Cost and booking

Cost TBC – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

 

Date / Month

tbc

Duration 

1 day face to face

Venue 

Calderdale College – The Rise Hub

Course summary

This course introduces participants to a broad range of tools and techniques to manage self and others effectively. Participants will focus on personal wellbeing, alongside the wellbeing of others throughout this course.

The following content will be covered

  • Recognising signs of stress before “burn out”
  • Understand your “time stealers”
  • Principles of effective time management
  • Time management techniques and tools
  • Identifying solutions

Results for employees

  • Ability to identify and manage stress levels
  • Tools to develop yourself as an effective employee
  • Confidence to adopt a range of strategies to manage own time and workload

Results for employers

  • An upskilled workforce, with the skills and knowledge required to manage their workload
  • Motivate and empower employees
  • Increased business efficiency and productivity

Embedded themes

  • Ethics
  • Employment law
  • Health and Safety
  • Stress Management
  • British Values

Cost

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub at Calderdale College

Overview/summary 

A combination of Adobe Photoshop and Adobe Creative cloud

Aimed at

Complete beginners

Booking

Cost to be provided on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub at Calderdale College

Overview/summary 

Adobe Photoshop is industry standard photo editing and graphic design software widely used by professionals for image editing, graphic design, photographic retouching, web development, multimedia, post-production, animation and more.  Packed with image-enhancing tools and commands, Photoshop helps you create visually stunning images and artwork. 

The course is suitable for participants who want to learn how to edit images & design promotional materials inhouse to endorse their brand, create visually eye-catching content for print and web. This is an introductory taster session offering an overview of the software and its capabilities.  Once you have a solid understanding of Photoshop, this will also put you in a great position to learn and use other Adobe programs. 

Aimed at

This course is aimed at beginners seeking to learn how to use Adobe Photoshop. No prior experience is required

The course covers

Find your way around the interface

To make the best use of its extensive editing capabilities, you must first learn to navigate the work area and how to adapt it to your own workflow. Open and view multiple files and navigate by magnification and panning.

  • Open an image file.
  • Set up a new document and explore existing presets.
  • Become familiar with where to find Photoshop’s Tools and panels for editing.
  • Use navigation tools to view different details, magnify artwork and view a canvas at a suitable size on-screen

Make basic, every-day edits to a photo

Learn how to open a supplied image and make non-destructive edits.

  • Introduction to Layers
  • Removing image background using the Magic Wand tool
  • Edit the brightness, contrast, and colour intensity of a photo in one simple step
  • Convert an image to black and white
  • Isolate the subject in colour and convert the remaining image to black and white
  • Sample colour from a photo
  • Use the Spot Healing Brush tool to remove unwanted content and blemishes
  • Work with Type and Text layers

Beyond the basics

  • Clipping masks – learn how to place an image inside text
  • Use Filters to add artistic effects to your artwork such as watercolour and pencil sketches
  • Remove unwanted content in an image using Content Aware Fill
  • Use the Clone Stamp to duplicate part of an image
  • Extend an image without distorting or stretching important details
  • Alter specific colours in a photo
  • Introduction to Layer Masks to seamlessly blend images

Output

Exporting for different formats such as web/social/print.

  • Save as a PSD (Photoshops native file format)
  • Save to an appropriate file format for print

Export to JPG and PNG for screen and web

Cost and booking

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub at Calderdale College

Overview/summary 

Adobe Express is an online and mobile design app. Create and share engaging visual content. Learn how to design and make social media graphics, collages, invitations and short videos that look professional. If you would like to build a social media presence for your business that is second to none then this is the course for you. With thousands of high quality templates your business will stand out.

The course covers

  • Access and navigation of Adobe Express
  • Add your company logo to your projects
  • Create a short video suitable for posting on social media
  • Get familiar with the different design templates e.g. Instagram Stories/Posts, Facebook Posts, flyers and invitations.

Aimed at

This course is aimed at beginners seeking to learn how to use Adobe Express. No prior experience is required.

Cost and booking

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

The Rise Hub at Calderdale College

Overview / Summary of Training

A beginner’s introduction to digital ‘footprints’, awareness of data contained in footprints and how to protect your digital footprint. Also focuses on how to stay safe and secure online, online behaviour, the use of social media and fake news.

Aimed at

Those wanting to educate themselves on key issues relating to online safety and digital footprints.

The following content will be covered

  • Digital safety and security
  • Online behaviour and how to use social media safely
  • What a digital footprint is
  • How a digital footprint can be used (positively and negatively)
  • How to protect digital footprints
  • An awareness of fake news
  • The dangers of fake news
  • Identifying fake news
  • Reliable sources of information

Results for employees

  • Awareness of keeping safe when online and the importance of security measures
  • Awareness of your digital footprint when uploading personal data online
  • Understanding the positives that it can bring but also the negatives and risks when uploading any personal data online – be aware of who can see this
  • Awareness of the prevalence of inaccurate and unreliable information online

Results for employers

  • Improve security within the workplace
  • Better data protection

Enhance business – uploading the right information to the right audience

Cost and booking

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub at Calderdale College

Overview/summary 

Microsoft Excel is a popular spreadsheet system. Excel enables users to store, organise, calculate and manipulate data with formulas using a spreadsheet system broken up by rows and columns.  Excel is a vital tool for being more efficient with large amounts of data and calculations.

Course participants will be using the MS Excel 2019 desktop application to create a simple spreadsheet using data and will be able to create graphs and charts

The course covers

  • Access MS Excel in the desktop app.
  • Use the desktop app to perform a range of basic Excel tasks.
  • Enter and manipulate data.
  • Use basic formulas.
  • Edit and format worksheets.
  • Create graphs and charts.
  • Save and print files.

Aimed at

The course is aimed at beginners seeking to learn how to use Microsoft Excel. No prior experience is required.

Cost and booking

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub at Calderdale College

Overview/summary of training

Microsoft Forms can be used to collect data and user responses.  For example, a business could use the tool to survey employees, gather feedback or even share quizzes, whilst educators could use the application to create end tests and assessments.

This course will take you through the process of setting up a Forms document, teach you how to add your own branding, and how to share and gather your information.

Aimed at

The course is aimed at beginners seeking to learn how to use Microsoft Forms.

The course covers:

  • Creating a new Form
  • Branding
  • Adding questions and images
  • Branching
  • Sharing
  • Data collection and analysis

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub at Calderdale College

Overview/summary 

Delegates will learn how to save photos and files safely and how to share documents using OneDrive

Aimed at

Beginners

Cost and booking

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub at Calderdale College

Overview / Summary of training

Participants will learn how to use the vast array of features and functionality contained within Microsoft (MS) PowerPoint 2019 to begin creating engaging and dynamic multimedia presentations. Participants will gain the ability to organise content, enhance it with high-impact visuals and deliver it effectively.

Participants will be using the desktop application.

Aimed at:

This course is aimed at beginners seeking to learn how to use Microsoft PowerPoint. No prior experience is required.

The course covers:

  • Access MS PowerPoint in the desktop app.
  • Identify the basic features and functions of PowerPoint.
  • Develop a PowerPoint presentation.
  • Perform text editing operations.
  • Add and format graphical elements.
  • Incorporate transitions and animations.

Prepare to deliver your presentation

Booking and cost 

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

Face to Face – The Rise Hub at Calderdale College

Overview/summary 

Delegates will be able to use headers & footnotes, space paragraphs, align text, insert hyperlinks, use templates to create different types of documents eg folded pamphlets & use the design tab.

Cost and booking

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub

Overview of Training/Summary

MS Sway is an app from Microsoft that can be used to create and share interactive presentations, reports, newsletters, etc. Participants will be shown how to produce a basic presentation using the main features of this online tool.

Aimed at

This course is aimed at beginners seeking to learn how to use MS Sway. No prior experience is required.

The Course Covers

  • How to access MS Sway
  • How to create a new ‘Sway’
  • How to design the Sway
  • How to display information using different interactive features
  • How to share Sways with others

Cost and booking 

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub at Calderdale College

Overview/summary 

MS Teams is a collaboration platform. The purpose of this training session is to explain how to use MS Teams to organise and attend online meetings and appointments, communicate with colleagues and share files and information.

Aimed at

This course is aimed at beginners seeking to learn how to use Microsoft Teams. No prior experience is required.

By the end of the session, you will be able to:

  • Access MS Teams via the web and desktop apps.
  • Be familiar with the main features of MS Teams.
  • Be able to communicate with colleagues using chat and calls facilities.
  • Be able to set up a team and use it to communicate with colleagues and share information.
  • Use the calendar function to organise and attend online meetings.
  • Participate in online meetings.
  • Set up and join break out rooms.
  • Access files saved in Office 365 applications.

Cost and booking

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub at Calderdale College

Overview/Summary of training

Microsoft (MS) Word is a word processing package that is used for creating text-based documents of all kinds. Participants will learn how to use Word to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents. You will be using the desktop application Microsoft (MS) Word 2019.

Aimed At

This course is aimed at beginners seeking to learn how to use Microsoft Word. No prior experience is required.

The course covers

  • Navigate and perform common tasks in Word, such as opening, viewing, editing, saving and printing documents.
  • Format text and paragraphs.
  • Perform repetitive operations efficiently using tools such as Find and Replace, Format Painter, and Styles.
  • Enhance lists using bullet points and numbering.
  • Create and format tables.
  • Insert graphics and images into a document.
  • Format the overall appearance of a page through page layout, columns, headers and footers.

Use Word features to help identify and correct problems with spelling and grammar

Cost and booking

Venue

Calderdale College – The Rise Hub

Overview/summary 

Delegates will learn how to use Outlook effectively for emails including sending attachments and how to organise your inbox, flag up emails and set out of office notifications on.

Aimed at

Basic session for beginners.

Cost and booking

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

The Rise Hub at Calderdale College

Overview/summary 

This course helps participants design stunning artwork, presentations, social media content and much more.  Loaded with easy-to-use features, tons of images and customisable templates, Canva is a free graphic design platform available for desktop, IOS and Android devices.  Not only can you use it to enhance your social media content, you can also use it to design your brand logo, presentations, invitations, posters, business cards, and other visual content.

Aimed at

This course is aimed at beginners seeking to learn how to use Canva. No prior experience is required. Canva is particularly suited for small business owners/organisations, online entrepreneurs, and marketers who want to design things quickly.

The course covers

  • Access and navigation of Canva
  • Get familiar with the different design templates e.g., social media – Instagram/Facebook posts, presentations, logos, business cards and business letterheads.

Cost and booking 

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Venue

Calderdale College – The Rise Hub

Overview/summary 

Delegates will be able to identify which images can/cannot be used due to copyright from a variety of sources. How to search for images using keywords and insert these into a variety of documents and applications such as PowerPoint & Publisher.

Aimed at

No prior knowledge needed

Cost and booking

Cost TBC on engagement – If you are interested to hear more about the course, or about other ways that Rise can support your business, pleaseemail[email protected]for further information.

Duration

1 day (Face to Face) OR 2 half day sessions (Remote Delivery)

Venue
The Rise Hub at Calderdale College OR Remote learning tutor lead

Course Summary
This training will enable line-managers and team leaders to develop skills and understand their role and contribution to effective performance management.

Course Content & Cost
Cost PP £140, If you are interested in booking this course, or finding out about other ways Rise can support your business, please email [email protected] for further information

The following content will be covered
• Principles of performance management
• Setting performance measures
• Dealing with challenging behaviour
• Formal processes: Disciplinary and grievance
• Understanding the impact to the business and the workforce

Results for employees
• Be able to explain the principles of performance management
• Be able to contribute to effective performance management in the workplace
• Develop the skills to deal with challenging behaviour
• Raise awareness of formal procedures, confidence to know when and how to resolve issues relating to performance

Impact for employers:
• An upskilled workforce, with the skills and knowledge required to manage performance
Motivate and empower

employees
• Positive impact on the application of internal performance management processes
• Improved productivity, motivation and engagement across the organisation

Embedded themes
• Ethics
• Employment Law
• Stress Management
• British Values

Funded by:

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Discover our Motor Vehicle courses at our NEW bespoke Automotive Centre.