Customer Service Specialist L3 – Standard

NVQ Level 3 Apprenticeship

A Customer Service Apprenticeship will provide a real working experience in a large variety of industries, enabling you to learn the ins and out of the job whilst training.

12 - 18 Months
Workplace and College
Theory & Practical

Entry Requirements: Apprentices without English or Maths at Level 2 must achieve this prior to the end point assessment process

Course Info

The Level 3 Customer Service Specialist apprenticeship is designed for learners in customer service roles such as:

•Customer Service Specialist
•Customer Service Team Leader
•Customer Service Executive

The apprentices’ journey begins with a period of learning, development and continuous assessment which covers the full range of knowledge, skills and behaviours required within the customer service environment.

Teaching

Apprentices will study the qualification in the workplace.

Entry Requirements & Interview Process

Apprentices without English or Maths at Level 2 must achieve this prior to the end point assessment process.