Customer Service Specialist Level 3 – Standard

Study Area: Apprenticeships
Duration: 12 – 18 Months
Attendance: Part Time

Course Overview

NVQ Level 3 Apprenticeship

A Customer Service Apprenticeship will provide a real working experience in a large variety of industries, enabling you to learn the ins and out of the job whilst training.

The Level 3 Customer Service Specialist apprenticeship is designed for learners in customer service roles such as:

•Customer Service Specialist
•Customer Service Team Leader
•Customer Service Executive

The apprentices’ journey begins with a period of learning, development and continuous assessment which covers the full range of knowledge, skills and behaviours required within the customer service environment.

Start Date

Various Start Dates

Entry Requirements & Interview Process

Apprentices without English or Maths at Level 2 must achieve this prior to the end point assessment process.

Progression

The customer service specialist role may be a gateway to progression into a higher level leadership and management role, or a level 4 administrator apprenticeship

Assessment Methods

Through assessor guidance and the completion of a portfolio of evidence.

Course Fees

This course is free for students age 16 – 18. For students 19+ please contact our Student Services Team on 01422 399367 for more information.

Customer Service Specialist Level 3 – Standard

Study Area: Apprenticeships
Duration: 12 – 18 Months
Attendance: Part Time
Unsure of which course to pick?

Calderdale College has a set of standard entry requirements. Apply for the course you want to study and we will help you get there.

There are a lot of courses available – work focused, practical and academic so it is important to think about the future and whether you want to proceed to university, move onto another course or get a job. We offer BTECs, Apprenticeships, T Levels, NVQs, VRQs, Degree Level Courses and more.

If you’re still not sure, don’t worry, just speak to a member of our advice and guidance team who will advise you.

Discover our Motor Vehicle courses at our NEW bespoke Automotive Centre.

Discover our Motor Vehicle courses at our NEW bespoke Automotive Centre.