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Fully-Funded Training Helps Staff at Special Needs Care Maintain Quality Customer Service

The Challenge

Special Needs Care provides specialist care and independent accommodation for adults with learning disabilities in Chester and the surrounding areas.

The organisation has an ongoing commitment to offering a quality service to clients and continuing to recognise the importance of regular staff training in ensuring these standards. Therefore, to help employees reach their potential and gain new skills, Manager Alison Campbell sought the help of an external training provider.

Alison said: “We already had a training plan set out for the business, but we needed the support of a professional training provider to roll-out the courses and tailor them to our needs.”

The Solution

The Skills Support for the Workforce (SSW) project offers fully-funded training courses to employees of small to medium-sized enterprises (SMEs). As well as helping businesses bridge their skills gaps, training also boosts productivity and fuels growth. Co-financed through the European Union’s European Social Fund and the Education and Skills Funding Agency, the project is open to SMEs seeking non-compulsory, work-based training to support their business growth plan.

Fully-Funded Training

Employees underwent a range of courses on areas including common health conditions, working with individuals with learning disabilities, business administration, dignity and safeguarding in adult health and social care and End of Life care, all delivered by Calderdale College’s training provider Learning Curve.

Alison Campbell said: “The training delivered by Learning Curve was really useful in giving our staff all the skills they need to carry out their roles effectively. It’s essential that we deliver a service of the highest standard so that we can maintain our strong reputation and grow as a business, and the training delivered through Skills Support for the Workforce will help us do that.”

Ebrahim Dockrat, Director of External Funding at Calderdale College, prime contractor for the project, added: “We offer a range of flexible, bespoke training plans designed to help businesses like Special Needs Care grow. By training your staff you can improve your ability to adapt to a rapidly changing business environment, nurture a leadership team for the future and make you an employer of choice for emerging talent.

“As this training is funded with European money this is the last project of its kind,” added Mr Dockrat. “This funding is currently only available until July 2018 and so it’s a case of get it whilst you still can.”

For more information on the Skills Support for the Workforce project and to see if your business is eligible for fully-funded training, please click here.