95% agree Calderdale
College was the right choice
Inlight of developments relating to coronavirus (COVID-19), the complaint investigation process will be impacted. Calderdale College will continue to monitor the compliment, comment and complaint inbox, however investigations and responses may fall outside the deadlines outlined below.
What to do?
To support this we encourage our Customers to complain if they feel that their expectations have not been met.
The College will use a structured approach to ensure the problem is resolved in a fair and timely manner and will use this information to implement continuous improvement and promote good practice.
Please see our 4 Stage Guide on making a complaint below.
Related Quality Forms
“How to Make a Complaint about Providers of Education and Training“, from the Education and Skills Funding Agency.
http://www.oiahe.org.uk/making-a-complaint-to-the-oia/oia-complaint-form.aspx from the Higher Education Funding Council for England
- We aim to send you an acknowledgement letter within 2 working days confirming who will carry out the investigation along with contact details.
- Investigating staff will aim to meet with you within first 5-10 working days in order to investigate raised concerns.
- Final response will be sent by letter within 20 working days of first receiving it. This is our target for all complaints. If we need more time to investigate, we will explain why and when you can expect our response.
- If you remain dissatisfied, you have the right of appeal which must be made in writing to the College Principal, within 10 working days of the date on the final response letter being issued.
- The Principal or designated Deputy/Vice Principal, depending on who conducts the appeal, will respond within 10 working days and arrange an appropriate time to meet with you to discuss your appeal.
- Appeal hearing letter will be sent within 10 working days of appeal hearing
- If you are still dissatisfied, you have the right to appeal to either the Education and Skills Funding Agency (SFA) for FE funded courses or Awarding Body/University.
- These bodies may not investigate the original complaint you made against the College but will look at whether the College handled your complaint appropriately.
The College cut-off is 3 months after the date of an incident to accept a complaint unless there is clear evidence that the complainant needed longer and therefore the College is willing to consider these exceptions.
Did you know?
90% of students go on to employment or further study
OFSTED Good and Outstanding
We were rated Good for our Further Education offer and Outstanding for Apprenticeships!
Here’s what they said
“Teachers ensure that learners make good progress in developing their vocational skills and gain good levels of knowledge and understanding in practical subjects.”