Compliment, Comment or Complaint
It is the policy of the College to ensure that the learning experience and the services provided meets and exceeds the expectations of all our customers.
UPDATE CORONAVIRUS (COVID-19)
Inlight of developments relating to coronavirus (COVID-19), the complaint investigation process will be impacted. Calderdale College will continue to monitor the compliment, comment and complaint inbox, however investigations and responses may fall outside the deadlines outlined below.
What to do if you feel Calderdale College's service has not met expectations
To support this we encourage our Customers to complain if they feel that their expectations have not been met.
The College will use a structured approach to ensure the problem is resolved in a fair and timely manner and will use this information to implement continuous improvement and promote good practice.
Please see our 4 STAGE GUIDE ON MAKING A COMPLAINT below.
Related Quality Forms
"How to Make a Complaint about Providers of Education and Training", from the Education and Skills Funding Agency.
http://www.oiahe.org.uk/making-a-complaint-to-the-oia/oia-complaint-form.aspx from the Higher Education Funding Council for England