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Lindsey Ellison – Calderdale Council Contact Centre Manager

Lindsey Ellison is part way through a Level 3 Team Leader / Supervisor Standard Apprenticeship.

Lindsey, who is one of the first people to take the new standard nationally, is developing her skills as a contact centre manager at Calderdale Council while training at Calderdale College as part of her apprenticeship.

The Apprenticeship

Being given responsibility for leading a complex change in systems at a major local authority is perhaps not expected of someone undertaking an apprenticeship. But that’s exactly the challenge Lindsey has been given. And she’s more than risen to it.

Lindsey began her apprenticeship in January 2018. It runs until August this year. The apprenticeship to date has seen her lead a change in systems at the Council for garden waste collections.

This important project has seen Lindsey liaise with system designers and managers and has required effective communication across all levels.

“A key highlight of the apprenticeship has been learning new skills and building on the ones I already have,” says Lindsey. “Being able to work and learn at the same time has been valuable.

“The apprenticeship has given me a new perspective on team leadership, including thinking about individuals and what their specific needs are, such as around training. I believe it has given me more confidence in my role as well as giving me training in skills Calderdale Council want from their people.”


Jennifer McLeod, Leadership and Management Training Officer at Calderdale College, said: “Lindsey has made excellent progress throughout her apprenticeship to date, completing a substantial portfolio of evidence that shows how she competently leads and manages her team.

“Lindsey has passed online knowledge tests based on a number of complex leadership theories first time and is progressing well.”

Lindsey added: “The mentoring and training aspect of the apprenticeship provided by Calderdale College has been hugely beneficial. I have received valuable support from my Training Officer Jenny; she is always there to help me and guide me in the right direction.

“I am driven by wanting to provide an excellent support system for my team at Calderdale Council. If a further opportunity arose at the Council in the future, then I would feel confident knowing I could do a good job.”

Apprenticeships and Calderdale College

Calderdale College is a major work-based learning provider, delivering high-quality training programmes in partnership with local and national companies.

The only college in West Yorkshire to be rated ‘Outstanding’ by Ofsted for apprenticeships, the college delivers a range of qualifications, from Intermediate (Level 2) to Higher (Level 5), covering 25 different sectors, including Business, Construction and Digital Marketing.

On an annual basis we train over 500 apprentices and work with over 3,000 local and national employers, ranging from micro-businesses to some of the region’s largest levy-paying companies. We also help them to recruit apprentices to their workforce, matching hundreds of school and college leavers to apprenticeship vacancies.