NVQ Level 3 Apprenticeship
A Customer Service Apprenticeship will provide a real working experience in a large variety of industries, enabling you to learn the ins and out of the job whilst training.
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NVQ Level 3 Apprenticeship
A Customer Service Apprenticeship will provide a real working experience in a large variety of industries, enabling you to learn the ins and out of the job whilst training.
The Level 3 Customer Service Specialist apprenticeship is designed for learners in customer service roles such as:
•Customer Service Specialist
•Customer Service Team Leader
•Customer Service Executive
The apprentices’ journey begins with a period of learning, development and continuous assessment which covers the full range of knowledge, skills and behaviours required within the customer service environment.
Start Date
Various Start Dates
Entry Requirements & Interview Process
Apprentices without English or Maths at Level 2 must achieve this prior to the end point assessment process.
Progression
The customer service specialist role may be a gateway to progression into a higher level leadership and management role, or a level 4 administrator apprenticeship
Assessment Methods
Through assessor guidance and the completion of a portfolio of evidence.
Course Fees
This course is free for students age 16 – 18. For students 19+ please contact our Student Services Team on 01422 399367 for more information.
Career Opportunities
Customer Service Advisor
£12,000 – £22,000
Customer Service Manager
£18,000 – £44,000
Calderdale College has a set of standard entry requirements. Apply for the course you want to study and we will help you get there.
There are a lot of courses available – work focused, practical and academic so it is important to think about the future and whether you want to proceed to university, move onto another course or get a job. We offer BTECs, Apprenticeships, T Levels, NVQs, VRQs, Degree Level Courses and more.
If you’re still not sure, don’t worry, just speak to a member of our advice and guidance team who will advise you.
Term Dates
Spring Term
6th Jan 2025 – 14th Feb 2025
24th Feb 2025 – 4th Apr 2025
Summer Term
22nd Apr 2025 – 23rd May 2025
2nd June 2025 – 27th June 2025
Calderdale College
Francis Street
Halifax
West Yorkshire
HX1 3UZ
United Kingdom
