NVQ Level 2 Apprenticeship
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NVQ Level 2 Apprenticeship
A Customer Service Apprenticeship will provide a real working experience in a large variety of industries, enabling you to learn the ins and out of the job whilst training.
Upon completion of the qualification, not only will you be fully qualified, but you will also have the valuable knowledge and experience for this role.
Apprentices will be employed in a customer service role and can choose to study the qualification in the workplace or attend College one afternoon per week to gain the underpinning skills and knowledge required to deliver effective customer service.
The work-based qualification combines competence and technical knowledge to give learners the practical competencies, technical skills and sector-related knowledge they need to be able to carry out the job effectively.
The Level 2 Apprenticeship in Customer Service is for learners who work in, or who want to work in Customer Service roles such as a Customer Service Advisor, Customer Service Operator, Call Centre Advisor, Help Desk Operative and Service Agent.
Start Date
Various Start Dates
Entry Requirements & Interview Process
All applicants will be interviewed and assessed for suitability by a Training Officer.
Applicants will be expected to be in relevant employment with the support of an employer who can offer work that supports Diploma completion.
Applicants who do not have an employer will be given employment seeking assistance from our Communication Skills Academy.
Level 2 Applicants are required to hold a GCSE Grade E or grade 2 or above in Maths and English (or equivalent) or be prepared to work towards Maths and English Level 1 Functional Skills.
Progression
Upon completion of a Level 2 Apprenticeship learners may have the opportunity to progress on to a Level 3 Advanced Apprenticeship.
Assessment Methods
Through assessor guidance and the completion of a portfolio of evidence.
Course Fees
This course is free for students age 16 – 18. For students 19+ please contact our Student Services Team on 01422 399367 for more information.
Calderdale College has a set of standard entry requirements. Apply for the course you want to study and we will help you get there.
There are a lot of courses available – work focused, practical and academic so it is important to think about the future and whether you want to proceed to university, move onto another course or get a job. We offer BTECs, Apprenticeships, T Levels, NVQs, VRQs, Degree Level Courses and more.
If you’re still not sure, don’t worry, just speak to a member of our advice and guidance team who will advise you.
Term Dates
Autumn Term
4th Sept 2023 – 27th Oct 2023
7th Nov 2023 – 22nd Dec 2023
Spring Term
8th Jan 2024 – 9th Feb 2024
19th Feb 2024 – 22nd Mar 2024
Calderdale College
Francis Street
Halifax
West Yorkshire
HX1 3UZ
United Kingdom
