Introduction to Coaching and Mentoring

The following areas will be covered: however, the content can be tailored to meet specific needs of the business.

• Coaching and mentoring – What is the difference?
• Identification and development the interpersonal skills required
• Roles and responsibilities of coaching and mentoring
• Introduction to models of coaching and mentoring
• Benefits of a coaching and mentoring culture

Results for employees

• Develop skills to improve knowledge of coaching and mentoring techniques
• Increased levels of self-awareness
• Confidence to be able to identify how to appropriately support colleagues
• An understanding of the benefits of a coaching ad mentoring culture
• Insight into how coaching and mentoring can support individuals, teams or organisations

Impact for employers

• Increased internal and external customer satisfaction
• Develop a happier and more effective workforce
• Employees equipped with the skills they need to fulfil their role
• Better communication and collaboration in teams.
• Motivate and empower employees.
• An upskilled workforce, with the skills and knowledge required to move towards a coaching and mentoring culture

Embedded themes

• Ethics
• Employment Law
• Health and Safety
• Stress Management
• British Values